Field Services Coordinator

Job Description

The Field Services Coordinator is responsible for managing and coordinating various activities related to the installation and maintenance of solar, battery, EV Charging, and telecommunication projects. The role involves coordinating logistics on Field Partner deployments and ensuring that field operations run smoothly and profitably. The Field Services Coordinator will work within GreenLancer's web application to coordinate with a network of Field Service Partners (FSP's) to perform onsite services necessary.

Responsibilities

Field Service Operations

• Assign and coordinate Field Service Partners to complete field operations as quickly and profitably as possible.
• Assign field service partners to projects based on job requirements, customer requests, and resource availability.
• Monitor and control the margins for field service operations, optimizing resource utilization and minimizing unnecessary expenses.

Customer and Field Service Partner Engagement

• Serve as a communication bridge between Customers and Field Service teams.
• Collaborate with Field Service Partners and Customers (if applicable) for material or service procurement.
• Gather the scope of work and project estimates for the

Homeowner Communication

• Act as a point of contact between homeowners and field service teams.
• Address inquiries, resolve issues, and provide updates on service requests or project status.

Compliance and Quality Assurance

• Ensure Field Service Partners meet the customer's Program requirements and adhere to the Customer's safety and communication protocols and requirements.
• Monitor field work progress to meet quality standards and customer expectations.

Project Management and Reporting

• Collect and analyze data related to field service activities, tracking performance metrics, and generating reports for management to make informed decisions.
• Maintain accurate records of Field Service Partner activities, including job completion reports, maintenance logs, and service contracts.
• Ensure that field service work meets quality standards and customer expectations, conducting inspections or audits as needed.

Qualifications

• Bachelors or Associates degree preferred, but not required.
• 1 to 3 years of project coordination or field related experience is required.
• CRM software experience preferred.
• Team player that behaves ethically, with highest degree of integrity at all times.
• Bilingual Spanish/English proficiency preferred but not required.
• Very strong organizational and communication (both verbal and written) skills.
• Strong computer skills; including Microsoft, Office Suite.
• Ability to adapt and work in an open, fast-paced, collaborative environment.
• Highly positive energy and can-do personality.
• Strong desire to out-perform the competition and scale Installation Field Services.
• Specialized Knowledge, Skills & Abilities.
• Excellent communication, presentation, and interpersonal skills.
• The ability to be proactive and self-directed, utilizing good time management, decision-making, and organization skills.
• Must be able to prioritize multiple tasks and the ability to work in a fast-paced environment.
• A collaborative approach to organizational management is essential, and ability to work well with remote management and staff.

Benefits

• Flexible Paid Time Off: Take the time you need for vacation, illness, bereavement, or family time to support work-life balance.
• Flexible & Hybrid Work Options: We encourage in-office collaboration at our modern downtown space, but also support hybrid arrangements and flexible scheduling, based on your role and coordinated with your team.
• Comprehensive Health Coverage: Includes medical, dental, and vision insurance to support your overall well-being.
• Performance-Driven Rewards: In addition to base salary, nearly all teams participate in bonus programs that recognize and reward strong performance.
• Top-tier Equipment: We provide a laptop and other role-specific tools to help you work comfortably and efficiently.

Work Authorization Requirement

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.