Senior Business Analyst

Job Description

Are you ready to shape the future?

At ScottishPower, we value our customers and we need your expertise to ensure new customers experience an effortless transition when joining, building a brand that can be trusted by all.

As Senior Business Analyst, you will play a key role in shaping and improving end‑to‑end billing journeys, driving change that delivers accurate, fair and compliant outcomes for customers.

You will lead and influence the business in delivering customer‑centric billing activities while meeting regulatory and licence obligations, analysing complex billing data across high volumes and multiple sources to identify billing defects, customer detriment and compliance risks.

Working closely with the SAP Centre of Excellence, Billing Operations and Sales teams, you will identify and manage system and process improvements across bill production, rebilling, adjustments and backbilling. You will track and monitor key billing performance, control and regulatory metrics, transforming data into actionable insight that reduces billing errors, complaints and regulatory exposure.

Empowering decision‑makers across Customer Business, you will ensure that customer impact, fairness and regulatory compliance are at the heart of every billing change, clearly articulating how decisions affect customer experience, trust and financial outcomes.

What you'll bring

With a solid analytical foundation (a mathematical or science-based degree desirable), you will focus on influencing outcomes through strong stakeholder engagement and operational change. You will use data to shape conversations, support decision‑making, and drive improvements across end‑to‑end processes.

Working with Python, SQL and Power BI, you will turn complex information into insight that resonates with both technical and non‑technical audiences. Your strength lies in building trusted relationships, connecting teams, and leading change-using analysis as an enabler rather than the end goal.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.