Specialist - SAP S/4HANA Key User QM

Job Description

We are looking for a highly motivated SAP S/4HANA Key User - Quality Management to support our Quality Global Lead Functions and play a key role in shaping and strengthening our Quality Management System (QMS) landscape. The role acts as a primary bridge between business users and IT, ensuring system reliability, process harmonization, high-quality data, and continuous improvement across global quality processes.

Key Responsibilities

As an SAP S/4HANA Key User - Quality Management, you will:

• Act as the primary subject matter expert (SME) for SAP S/4HANA Quality Management
• Provide first-level end-user support and resolve system-related issues
• Drive continuous improvement of quality-related systems and processes
• Support global harmonization of quality processes and system usage
• Implement new functionalities, system changes, and updates
• Train end users and key stakeholders on system functionalities
• Collaborate closely with business, IT, and Quality teams globally

Key Tasks

1. First-Level End User Support (SAP S/4HANA - Quality Management)

   • Receive, process, and assign incoming system support tickets
   • Troubleshoot system errors and support system customizing activities
   • Provide daily operational support to Quality Management users
   • Organize and deliver training for new and existing users

2. Continuous Improvement & System Development

   • Gather and coordinate business inputs for IT system requirements
   • Track business requirements throughout the full lifecycle
   • Create, execute, and document test scenarios
   • Coordinate and support User Acceptance Testing (UAT)
   • Develop training materials and conduct training sessions
   • Identify relevant end-user groups and plan targeted training programs
   • Create, manage, and follow up on system implementation plans
   • Establish, support, and facilitate Super User communities

Professional Competencies

The ideal candidate will have:

• 3-5 years of professional experience with strong SAP exposure
• In-depth knowledge of SAP S/4HANA Quality Management (QM)
• Experience with additional systems such as Osapiens, Prescience (advantage)
• Familiarity with structured problem-solving methods (e.g., 8D methodology)
• Experience developing dashboards and reports using Power BI
• Understanding of Agile Project Management principles
• Strong user-level skills in Microsoft 365 tools
• Excellent spoken and written English communication skills

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.