After Sales Associate - ERP

Job Description

The After Sales - ERP Associate (SAP) is accountable for maintaining the accuracy, completeness, and integrity of all after-sales data within SAP. The role involves performing structured daily, weekly, and monthly system entries covering warranty claims, service orders, field returns, spare parts transactions, and reverse logistics movements. Beyond transactional data entry, the Associate will design and maintain a performance dashboard for after-sales activity, assist with reporting cycles, and play a key role in data hygiene, spare parts inventory management, and continuous improvement of SAP usage across the after-sales function.

What you would be expected to do

SAP Data Entry & Transaction Management

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP - including material returns (MIGO), transfer postings, and scrapping transactions - maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy - including material master, service master, customer master, and equipment records - flagging discrepancies to the system administrator for resolution.

Performance Dashboard Design & Maintenance

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g. Excel, Power BI, or SAP Analytics Cloud).
• Dashboard to cover key after-sales KPIs.
• Develop and standardise dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Collaborate with After Sales Managers and regional teams to identify new metrics or views required as the business scales.
• Maintain version control and documentation of all dashboard logic, data sources, and refresh schedules.

Data Integrity & System Hygiene

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and stale open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team - developing SOPs, checklists, and training guides to ensure consistent and accurate system usage.
• Proactively identify data quality issues that impact reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Assist with SAP system upgrades, configuration changes, or new module rollouts by testing transactions, validating data migration, and documenting outcomes.

Reporting & Performance Monitoring

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis - including warranty ageing reports, open service order summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variance vs. targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, assisting Finance with accurate accruals.
• Monitor SLA and TAT compliance for service and repair orders, flagging breaches and trends to management.

Spare Parts & Reverse Logistics

• Manage end-to-end spare parts transaction flows in SAP - from purchase requisition and goods receipt through to issue, transfer, and return - ensuring every movement is captured accurately.
• Coordinate with the warehouse and logistics teams to ensure SAP accurately reflects physical spare parts movements across all storage locations and plants.
• Track reverse logistics flows of defective and field return goods in SAP, maintaining a full chain of custody from field collection through assessment to final disposition (repair, refurbish, scrap, or supplier return).
• Assist the After Sales team in managing supplier warranty claims by ensuring relevant SAP documentation (serial numbers, material documents, service orders) is available and accurate.
• Identify and escalate slow-moving, excess, or obsolete spare parts inventory in SAP, supporting periodic review and write-off processes.

Spare Parts Inventory Management

• Maintain accurate spare parts inventory records in SAP across all after-sales locations, ensuring stock levels are always aligned with physical counts.
• Coordinate and support periodic spare parts cycle counts and annual stock takes, reconciling SAP system quantities against physical counts and posting adjustment entries as required.
• Ensure correct valuation, batch management, and serial number tracking of spare parts within SAP, particularly for high-value or controlled components.
• Produce monthly spare parts inventory reports, including stock ageing, consumption, and dead stock analysis for management review.

You might be a strong candidate if you have

• A Bachelor's degree or its equivalent in Business Administration, Supply Chain Management, Information Systems, Engineering, or a related field.
• 2-4 years of hands-on experience working with SAP in an after-sales, service operations, supply chain, or logistics function.
• Practical experience with SAP modules, including CS (Customer Service), MM (Materials Management), and/or PM (Plant Maintenance).
• Proficiency in Microsoft Excel for data examination, reporting, and dashboard development.
• Experience in inventory management and stock control, with an awareness of spare parts and reverse logistics processes.
• Ability to interpret data, identify trends, and generate actionable insights.
• High attention to detail and a disciplined approach to data accuracy and system hygiene.
• Excellent verbal and written communication skills.
• Critical thinker: ability to structure problems and move toward solutions, even in ambiguous situations.
• Entrepreneurial attitude with the ability to exercise self-direction, figure things out through innovative thinking and strong problem-solving skills, and react thoughtfully in dynamic situations.
• Motivated by the social mission to provide energy to consumers and employment to rural communities.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.