Refurbishment Line Coordinator

Job Description

The Refurbishment Center Coordinator will ensure the overall management and performance of Sun King's refurbishment operations, ensuring efficient processing of returned products while maintaining complete inventory accountability, product traceability, quality standards, and operational excellence.

What you would be expected to do

Operations Management

• Plan, organise, and oversee daily refurbishment center operations.
• Manage end-to-end product flow from inbound receipt to outbound dispatch.
• Set and monitor operational targets to ensure throughput, quality, inventory accuracy, and turnaround time (TAT) KPIs are consistently achieved.
• Monitor workflow across all refurbishment stages and eliminate operational bottlenecks.
• Ensure efficient utilisation of manpower, equipment, tools, and workspace.
• Minimise work-in-progress inventory and operational backlogs.
• Help continuous improvement initiatives to increase productivity and operational efficiency.

Inventory Management & Product Traceability

• Maintain absolute inventory accountability for all products, spare parts, harvested components, refurbished units, and field return goods.
• Ensure complete serial-level traceability of all products throughout the refurbishment lifecycle.
• Maintain accurate historical records of every product movement from receipt through final disposition.
• Ensure any product can be traced back to its origin, screening outcome, repair history, harvested components, technicians involved, and final status.
• Conduct regular stock reconciliations and investigate inventory discrepancies.
• Implement and enforce inventory control processes including cycle counts, stock audits, and inventory variance investigations.
• Ensure accurate serialization and tracking of products and components at all refurbishment stages.

Inbound Operations & Screening Management

• Oversee the physical receipt, verification, classification, and recording of all inbound products.
• Ensure inbound stock is accurately received both physically and within the CRM system.
• Perform thorough reconciliations between physical inventory and system records without shortcuts or process deviations.
• Ensure screening activities are completed accurately and consistently.
• Validate the quality and accuracy of all screening and diagnostic data entered into the system.
• Monitor inbound processing efficiency and identify improvement opportunities.

CRM & Systems Compliance

• Ensure all stock movements are updated in the CRM and inventory management systems in real time.
• Drive system compliance across all refurbishment activities.
• Ensure physical inventory and system inventory remain aligned at all times.
• Monitor data integrity and investigate discrepancies immediately.
• Generate operational reports and dashboards from CRM and inventory systems.
• Help implementation of system enhancements and process automation initiatives.

Product Failure Checks & Quality Intelligence

• Ensure accurate categorisation and recording of product failures and screening outcomes.
• Conduct detailed check of product issues and failure trends, including:
• Perform root cause investigations and identify corrective and preventive actions.
• Generate periodic reports showing defect percentages, trends, recurring issues, and refurbishment.
• Provide actionable insights to management, quality, engineering, and product teams.
• Drive initiatives to reduce recurring product failures and improve refurbishment outcomes.

Refurbishment Process & Assembly Line Management

• Manage and optimise workflow across all refurbishment stages
• Ensure products and components are accurately sorted and processed at each stage.
• Monitor assembly line performance and implement corrective actions where necessary.
• Ensure standard operating procedures are consistently followed.
• Drive continuous improvements to throughput, quality, and productivity.

Spare Parts & Component Management

• Ensure optimal stock levels of spare parts and reusable components.
• Monitor component recovery rates and refurbishment.
• Ensure harvested components are properly tested, recorded, stored, and utilised.
• Work closely with supply chain teams to forecast spare parts requirements.
• Minimise stock-outs while avoiding excessive inventory holdings.

Team Leadership & Development

• Lead, coach, and develop refurbishment center personnel, including technicians, associates, inventory staff, and casual workers.
• Train teams on refurbishment processes, inventory controls, quality standards, safety requirements, and system usage.
• Conduct regular performance reviews and identify training and development opportunities.
• Foster a culture of accountability, discipline, continuous improvement, and operational excellence.
• Ensure teams have the tools, materials, equipment, and help necessary to achieve operational goals.

Quality Assurance

• Implement and enforce quality control standards throughout the refurbishment process.
• Ensure accurate grading and classification of refurbished products.
• Investigate quality escapes and recurring defects.
• Monitor quality performance metrics and drive corrective actions.
• Ensure refurbished products consistently meet company quality standards before release.

Cost Management & Reporting

• Monitor refurbishment center operating costs, including labour, casual workforce expenses, spare parts consumption, utilities, and material losses.
• Check refurbishment cost per unit and identify cost-reduction opportunities.
• Prepare weekly and monthly operational performance reports.
• Report on productivity, inventory accuracy, quality performance, turnaround times, recovery rates, and operational costs.
• Provide management with recommendations to improve operational performance.

Health, Safety & Compliance

• Ensure the refurbishment center operates in compliance with health, safety, environmental, and company regulations.
• Conduct regular safety inspections and audits.
• Maintain high standards of cleanliness, organisation, and workplace discipline.
• Coordinate preventive maintenance of equipment, tools, and workstations.
• Ensure proper handling, segregation, and disposal of e-waste in accordance with company policies and regulatory requirements.

You might be a strong candidate if you

• Top marks at a top regional or globally recognized university with a degree in engineering, supply chain management, operations management, industrial engineering, manufacturing, or related disciplines.
• An advanced degree is an added advantage.
• 5+ years of experience managing refurbishment, manufacturing, repair, warehouse, or production operations.
• Proven experience managing inventory, warehouse operations, and technical teams in a fast-paced environment.
• Strong knowledge of inventory control, product traceability, and ERP/CRM systems.
• Demonstrated experience in root cause checks, quality management, and process improvement.
• Strong analytical and reporting capabilities with the ability to translate operational data into actionable insights.
• Experience managing spare parts, returned goods, refurbished products, and component recovery operations.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Strong coaching and people development skills.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to maintain calm under pressure and drive results in demanding environments.
• High attention to detail and to operational excellence.
• Demonstrates humility, integrity, accountability, and ownership.
• Driven by the social mission of providing affordable energy solutions to underserved communities.

What we offer (in addition to compensation and statutory benefits)

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.