Pricing Operations Coordinator

Job Description

This is an exciting, newly created position within our Pricing team, perfect for someone with a strong STEM background or a robust analytical skillset, paired with a proactive approach to problem-solving and a keen willingness to learn.

Working across domestic supply, you will help ensure pricing activity is delivered accurately, consistently, and on time. Your focus will be the processes, controls, and coordination that turn approved pricing decisions into well-governed changes in our systems and the market.

You will coordinate the end-to-end pricing calendar, gather inputs, track actions and approvals, and maintain clear records. Working with Pricing, Energy Optimisation, Finance, Data, Proposition, Marketing, Compliance, and third parties, you will help ensure approved tariffs and price changes are configured accurately and delivered to deadline.

As part of the role, you will support the triage and resolution of pricing issues, complete defined quality checks, and help improve how the team works. You will document processes, identify recurring failures or manual steps, and support changes that make pricing operations more efficient, controlled, and resilient.

Responsibilities

• Pricing Process & Timetable Coordination: Gain valuable experience by supporting end-to-end pricing activity, including coordinating timetables, tracking dependencies, and ensuring tariff launches, price changes, and closures happen seamlessly on time.
• Data Management & Quality Assurance: Ensure robust data integrity by performing quality and reconciliation checks on pricing data and system outputs, escalating exceptions promptly, and maintaining clear audit trails.
• System Controls & Governance: Maintain process documentation, version controls, checklists, and approvals to ensure all pricing activity complies with regulatory requirements.
• Problem Solving & Defect Resolution: Log, triage, and track pricing issues through to resolution, identifying recurring causes and helping implement practical improvements to make our operations more efficient and resilient.
• Market Insight & Reporting: Complete competitor pricing research and assist in developing data-driven narratives and presentation materials to clearly communicate commercial options and recommendations to senior leadership.

What you'll need to succeed

As a Pricing Operations Coordinator you will be organised, numerate and highly detail focused. You will enjoy making cross-functional processes run smoothly and will be confident following controls while spotting when something does not look right. You will understand the importance of accurate records, approvals and deadlines within a regulated environment.

You will be confident using Excel to check and reconcile data and comfortable learning new systems. You do not need to be a pricing modeller, but you will be curious about how information flows through a process and how errors can affect customers and the business. With clear communication skills, you will be comfortable chasing inputs, resolving straightforward issues and escalating risks.

Essentials

• Strong organisation and coordination skills, with the ability to manage deadlines and dependencies.
• Numerate and confident checking, reconciling and working with data in Microsoft Excel.
• Impeccable attention to detail and a disciplined approach to controls, documentation and version management.
• Proactive and dependable, with sound problem-solving skills and confidence escalating issues.
• Able to follow established processes, solve straightforward problems and identify practical improvements.
• Clear written and verbal communicator, comfortable coordinating activity and escalating issues.
• Able to work effectively and deliver in a fast-paced, changing environment.
• A great collaborator with a strong customer and service focus.
• Experience or academic project work involving process design, operations, data management, or commercial analysis.

Desirables

• Experience in energy, another regulated sector, pricing operations or process improvement.

Hybrid working explained: When and where you'll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office, once a week.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.

🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.