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Smart Energy
Smart Energy
Company · 8 open jobs

Customer Service Representative

Join Smart Energy in Byron Bay as a Customer Service Representative supporting solar and battery customers. This casual role offers full-time hours with growth potential and award-winning team culture.

On-site Full time UTC+10:00 Updated 46 days ago
Byron Bay, NSW

Applies on jobs.lever.co

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Job description

As a valued member of our team, your responsibilities will include You must have If you possess the following qualities, we would love to hear from you

We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.

Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.

Due to continued growth, we are recruiting for a Customer Service Representative gun to join our award winning team to support our growing customer base, within our inbound department.

Initially, this position will be casual, full-time hours based in our Byron Bay office, but it has the potential to become full-time permanent for the right candidate with endless progression opportunities.

If this sounds like the opportunity you've been waiting for, and you're passionate about delivering exceptional customer experiences while driving a sustainable future - we'd love to hear from you.

As a valued member of our team, your responsibilities will include

  • Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
  • Providing guidance to customers on how to maximize savings from solar and battery usage
  • Keeping customers informed about the progress of their solar installations
  • Coordinating maintenance efforts and updating customers accordingly
  • Improving our knowledge base to ensure continuous enhancement
  • Collaborating with our outstanding Sales team by keeping them informed about customer issues
  • This position reports to the Customer Service Team Manager.

You must have

  • Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
  • Experience using Google Workplace or MS Office (Salesforce experience an added bonus)

If you possess the following qualities, we would love to hear from you

  • Availability between 8am and 6pm on weekdays (rotating roster)
  • A passion for problem-solving and ensuring customer satisfaction
  • The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
  • A task-oriented mindset with a strong drive to achieve goals
  • Tech-savviness
  • An aspiration to build a career in the Energy industry with practical experience
  • Excellent written and verbal communication skills
  • Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that!

If you meet the above criteria and are ready for the next step in your career with Smart Energy, we invite you to make the Smart decision and APPLY NOW.

Please only apply if you are currently living in the Northern Rivers

About this role

Posted
3 Sep 2026
Updated
3 Sep 2026
Job type
Full time
Workplace
On-site
Working hours
UTC+10:00
Experience
Minimum 1 year Customer Service experience
Employersmartenergy.co
LinkedInSmart Energy

About Smart Energy

Company Overview

Name

Smart Energy Group Pty Ltd, a subsidiary of Rinnai Australia since August 2024 (source: rinnai.com)

Headquarters

Byron Bay, New South Wales, Australia

Founded

2016

Size

Approximately 300 employees across more than 15 locations in Australia (source: linkedin.com)

What They Do

Smart Energy specializes in residential solar systems, battery storage, and broader home electrification solutions, focusing on practical, affordable home energy products rather than abstract renewable energy concepts (source: smartenergy.co). Their core offerings include photovoltaic solar panels, battery storage systems, and complementary products such as hot water heat pumps, EV chargers, and air conditioners, targeting homeowners seeking to reduce power bills and increase energy independence (source: rinnai.com). The company operates a high-volume installation model, averaging over 100 residential installations weekly, supported by financing-friendly plans like the "Smart Savings Plan" that enable customers to pay through bill savings over time (source: linkedin.com). With a vertically integrated approach, Smart Energy combines sales, installation, and customer service across multiple Australian cities, positioning itself as a fast-growing national home-energy retailer and installer (source: theceomagazine.com).

Projects & Track Record

Smart Energy’s track record is characterized by its scale of residential and small business installations rather than large utility-scale projects, reflecting its focus on home energy solutions (source: linkedin.com). The company consistently averages more than 100 installations per week, demonstrating a robust national rollout capability (source: smartcompany.com.au). Its geographic footprint has expanded from its Byron Bay origins to include major Australian cities such as Sydney, Melbourne, Brisbane, Adelaide, Hobart, Wollongong, and Newcastle, with over 15 locations nationwide (source: linkedin.com). Additionally, the company has indicated ambitions beyond Australia with a corporate presence in Austin, Texas, reflecting international growth aspirations (source: linkedin.com).

Recent Developments

In August 2024, Smart Energy was acquired by Rinnai Australia, marking a strategic expansion for Rinnai into photovoltaic and battery storage markets (source: rinnai.com). This acquisition positioned Smart Energy as a key operating business within Rinnai’s corporate structure, supporting continued growth and enhanced product quality (source: linkedin.com). Prior to acquisition, Smart Energy had rapidly grown to approximately 300 employees and operated more than 15 offices across Australia, reflecting its status as one of the country’s largest residential renewables companies (source: linkedin.com). Earlier milestones include surpassing A$48 million in annual revenue and expanding staff beyond 200, highlighting sustained growth in the residential solar sector (source: finance.yahoo.com).

Working There

Smart Energy offers a variety of roles across residential solar sales, operations, installations, customer service, energy retail, and commercial solar support, reflecting its vertically integrated business model and high installation volume (source: linkedin.com). The company maintains offices in Byron Bay and multiple Australian cities including Newcastle, Sydney, Hobart, Adelaide, Wollongong, Melbourne, and Brisbane, with potential corporate roles linked to its parent company Rinnai (source: linkedin.com). Workplace reviews describe a fast-paced sales and installation environment, with roles supporting lead generation, project coordination, fieldwork, and after-sales service, indicative of a dynamic and growth-oriented culture (source: indeed.com). The company’s customer-facing model emphasizes affordable home energy solutions and local installer networks, fostering a culture focused on service quality and customer satisfaction (source: solarquotes.com.au).

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