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Customer Service Representative (Remote)

Join Everlight Solar as a Customer Service Representative in a remote full-time role with night and weekend shifts. Must be fluent in Apple ecosystem. Grow with a leading solar energy company in the Midwest.

Everlight Solar
Everlight Solar
Midwest, United States  UTC-06:00   Remote   Full Time   101-250   USD 30k–40k   20 days ago

About Everlight Solar

Company Overview

Everlight Solar

Verona, Wisconsin, USA

2018

Business Model

Solar Energy

Supplying and installing solar panels for homeowners with no upfront cost, focusing on affordability and simplicity.

Sales of solar panel systems, ongoing maintenance and monitoring services.

Locations & Geography

USA 🇺🇸 (specifically Wisconsin, Minnesota, Idaho, Nebraska, Nevada, Oregon, Utah, Wyoming)

Company Culture

Committed to providing headache and hassle-free solar solutions to empower homeowners to own their power supply, promoting clean and affordable energy.

Supportive, with an emphasis on professional growth and environmental sustainability.

Encourages growth through various professional development opportunities and supportive work culture.

Activities & Projects

Expanding solar energy solutions across multiple U.S. states, emphasizing no upfront cost installations and sustainable energy practices.

Advancements in solar panel efficiency and installation processes to enhance homeowner savings and energy independence.

Commitment to reducing carbon footprints through widespread installation of solar energy systems and community scholarships for clean energy education.

Career Opportunities

Various roles in solar panel installation, customer support, and system maintenance.

Competitive benefits including health insurance, flexible work arrangements, and opportunities for professional development.

Contact Information

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities

  • Handle high amounts of incoming calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Manage complaints, provide proper solutions and options; follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Establish and build relationships with our customers
  • Go the extra mile to engage customers

Requirements

  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Ability to operate in a fast-paced environment
  • Ability to work nights & some weekends
    • 1pm - 11pm CST, 4 days/ week with rotating Saturdays or
    • 3pm -11pm CST M-F with rotating Saturdays

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • PTO
  • Sick and Safe Time
  • Paid Holidays Off

Salary

$30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

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About the role

May 24, 2024

Full Time

Company

Nov 23, 2024

Remote

USD 30k–40k

Midwest, United States

Entry Level

UTC-06:00

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