Product Success Manager

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Job

At Omnidian, we are excited for the opportunity to serve even more clients and homeowners across the growing solar sector in the United States. To support this growth, we are seeking a Product Success Manager to lead successful launches of new client partnerships and deliver demonstrable value of our product out of the gate. This role will collaborate across Product, Client Success, Operations, Sales, and our external partners, prioritizing the right set of actions and holding teams accountable for delivering on one of our core values: delighting our clients. The ideal candidate is a cross-functional leader who is able to build a plan and execute flawlessly, a data-driven decision-maker who knows how to prioritize for client impact, and ultimately a teammate who can influence through respect and trust. The role sits on the Product Team and reports to the Director of Product Marketing.

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Project Management
  • Coordinate the execution of projects with multiple cross-functional stakeholders
  • Maintain a project management system that is usable and understandable
  • Document meeting highlights, key decisions and action items and hold people accountable to delivering on those action items
  • Define and track success metrics for each project and use data (qual and quant) to inform future decisions and make continuous improvements to plans and processes
  • Balance multiple priorities and timelines simultaneously
  • Build a scalable, standardized and repeatable playbook to onboard new client partnerships Stakeholder Management
  • Build strong relationships with internal and external stakeholders
  • Collaborate closely with a cross-functional team to build and then successfully execute the client launch plan
  • Communicate effectively to keep stakeholders informed throughout the project lifecycle
  • Bring a strong problem-solving mentality to prioritize and tackle different stakeholder needs

Who You Are

• You are client-centric and pair that with an understanding of business goals and market dynamics
• You lead with empathy not ego, and have the ability to internalize stakeholder needs and pain points as you translate them into an actionable plan
• You have a clear sense of accountability, urgency, and drive. You roll up your sleeves and do what's necessary to get your initiatives to completion and thrive in getting things done
• You are a strong, organized collaborator who can work across teams to deliver projects without clear and explicit direction
• You are comfortable navigating conflict and enabling teams to make decisions and align on a path forward
• You have excellent written and verbal communication

Experience You’ll Need

• 5+ years of project management, program management, or equivalent experience
• Experience interfacing with clients and executive-level stakeholders
• Experience leading large, multi-team projects from start to finish
• Experience using qual and quant data to drive decisions

Experience That's a Plus

• Experience in the solar or renewable energy industry
• Experience in product marketing
• Familiarity with Asana or other project management tools

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
  • Product Success Manager
  • Senior Product Success Manager
  • Principal Product Marketing Manager
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

$93,500 - $126,500 a year

Midpoint: $110,000

Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus: Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.