Business Support Analyst

Join Puget Sound Energy as a Business Support Analyst in Bothell, WA.

Puget Sound Energy
Puget Sound Energy
Bothell, United States  UTC-08:00   On-site   Full Time   1001-5000   USD 68k–96k   21 days ago

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's New Product Development team is looking for qualified candidates to fill an open Business Support Analyst position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

PSE’s Pole Services team is part of the Customer Energy Innovation department which develops new energy products and services to meet customer needs. The Pole Services group specifically engages with PSE’s municipal, telecommunications and construction development customers interested in street and area lighting, communication siting, wireless, wireline and other pole related services. Additionally this team is responsible for developing new smart city infrastructure opportunities that will leverage PSE’s vertical pole assets.

The Business Support Analyst plays an integral role on this team by coordinating support activities to meet the needs of customers, including but not limited to; coordinating research and resolution of customer billing issues; responding to and resolving customer questions; reference contracts and apply contract interpretations into billing practices; process annual pole rental billing documents. Review annual rent payments and ensure application to proper sites and contract accounts; validate wireless sites annual payment received; work towards decreasing aged receivables, issue pole topping fees. Assist with implementation of process improvement for processes such as, but not limited to: annual pole rent review, annual pole rent payment applications, task usage processes, billing tool improvements.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities

  • Prepares non-consumption billing documents for construction related activities.
  • Creates project work orders as needed.
  • Apply contract interpretations into billing practices.
  • Issue annual pole rental billing documents for pole attachments.
  • Review annual rent payments received and ensure application to proper sites and contract accounts.
  • Issue pole topping fees, ensure accuracy of poles topped match between systems.
  • Coordinating research and resolution of customer billing issues.
  • Responds, tracks and resolves customer questions, requests or service issues.
  • Prepares various reports on topics related to sales metrics, revenue, quality customer service, etc.
  • Assist with process improvement for processes such as, but not limited to: annual pole rental review, annual pole rent payment application, task usage process improvement, billing tool improvements.
  • Inputs data and evaluates the output from departmental modeling tools, benchmarking comparisons and performance reporting. Initiates, leads and performs analysis; provides/presents recommendations.
  • Provides ad-hoc data analysis, which may include research and review of issues, and follow-on response.
  • Coordinates and supports data requests from internal or external sources (such as compliance, audits, government filings, etc)
  • Other projects and duties as assigned.
  • Assists with departmental initiatives, new analysis development and process improvement, on an as-needed basis.

Minimum Qualifications

  • Associate’s degree in business, economics, finance, or related, and 3 years experience in quantitative/ qualitative analysis; or equivalent combination of education and/or work experience.
  • Experience working with relational database sytems (querying, analysis, reporting).
  • Strong computer skill utilizing MS Office Suite (Excel, Access, Word, Outlook).
  • Excellent problem solving skills.
  • Ability to understand and explain technical concepts.
  • Excellent writing, communication and customer service skills.
  • Experience and desire to work in a team environment.
  • Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments.

Desired Qualifications

  • Bachelor’s degree in related field.
  • Project management skills.
  • Experience leading teams.
  • Related business-specific experience may include:
    • Advanced relational database familiarity (MS Access, SQL, Oracle).
    • Familiarity with CSEE Systems (CSY, CLX, CMS).
    • Knowledge of Crystal Reports and Adobe Acrobat Pro.
    • Knowledge of programming language (Visual Basic, SQL, VB.NET, HTML).
    • Knowledge of rate-making process.
    • Familiarity with SAP, BI, PACE.
  • Process documentation and improvement experience.

Additional Information

Please note: this job posting is one of two that will be used to advertise and fill only one vacancy at the Associate Business Support Analyst or Business Support Analyst level depending on the most qualified applicant across the two job openings posted. Only apply to one of the two job openings based on which level best matches your work experience. Job postings involved with this opening are 4730 and 4726.

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $67,800.00 - $96,400.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

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About the role

May 23, 2024

Full Time


Nov 17, 2024


USD 68k–96k

Bothell, United States

Mid Level


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