IT Specialist, Global IT Support

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Responsibilities

• Collaborate executing on network security measures, including access controls, firewall configurations, and intrusion detection systems, to protect critical manufacturing systems and data
• Perform regular network audits and vulnerability assessments to identify and address security risks and ensure compliance with industry standards and regulations
• Collaborate with vendors and internal stakeholders to implement network upgrades and expansions, ensuring seamless integration with existing infrastructure
• Develop and maintain network documentation, including network diagrams, standard operating procedures (SOPs), and troubleshooting guides
• Generate reports and provide insights to management on system/network performance and potential improvements.
• Provide technical support and training to manufacturing staff on network-related issues, protocols, and best practices
• Take active part in location-specific and global IT projects
• Stay updated with the latest advancements in manufacturing network technologies and industry trends, recommending and implementing improvements as necessary
• Implement and support market-standard industrial protocols to facilitate communication between manufacturing equipment, controllers, and supervisory systems
• Monitor and troubleshoot network performance, identifying and resolving issues to minimize downtime and optimize production efficiency
• Collaborate in the design, configuration, and maintenance of manufacturing production networks, switches, firewalls, and wireless infrastructure
• Collaborate with cross-functional teams, including manufacturing engineers and operations staff, to understand network requirements and ensure alignment with production need

Requirements

• Min. 5 years work experience on the field of IT Infrastructure
• IT Engineer or equivalent
• Fluency both in the native language of supported location(s) and in English is a must
• Familiarity with industrial protocols such as Ethernet/IP, Profibus, Modbus, OPC, and SCADA systems Strong knowledge of network protocols and technologies, including TCP/IP, VLANs, routing, and switching
• Proven experience in network support; preferably in manufacturing or industrial environments
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Excellent problem-solving skills and the ability to diagnose and resolve complex network issues in time-sensitive production environments
• Understand network security principles and best practices in an industrial setting
• Effective communication skills, both verbal and written, with the ability to collaborate with diverse stakeholders.
• Strong attention to detail and the ability to work independently and prioritize tasks effectively

Preferred competences:

• High-level understanding of market-standard manufacturing industry standards and regulations
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V) and their application in manufacturing environments
• Familiarity with industrial wireless technologies (e.g., Wi-Fi, RFID) and their integration with manufacturing networks
• High-level understanding of manufacturing processes and production floor environments
• High-level experience with configuring and troubleshooting market-standard network equipment and various enterprise-grade devices
• Experience with network monitoring tools and performance optimization in manufacturing environments
• Industry certifications such as CCNA, CCNP, or equivalent

Hydro offers

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package

Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences. We encourage all qualified applicants to apply for the position.

Diversity improves our ability to act in accordance with The Hydro Way therefore all applications will be considered with equal suitability.

Please apply online with your CV and optionally a cover letter.

If you have any question feel free to contact:

Anita Baloni-Kovacs
Anita.Ghh.Kovacs@hydro.com