Technical Specialist, CRM

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company

About the job and responsibility

Responsibilities

• Work on assigned service desk tickets (issues and requests). These tickets will start of quite simple but if you proof qualified, will become more complex and in dept.
• Work on weekly and monthly routine activities following a step by step guide (i.e. enter the monthly currencies)
• Work on bigger changes that are part of projects following a design document.
• Create reports and dashboard based on user requirements.
• Providing the business with well out thought solutions specified to the ticket at hand

Required experience

Work experience

• 2+ recent years of working experience in Salesforce.
• Mandatory experience in Salesforce lighting (flows, apex, lighting components, SOQL, reports) and optional experience with Pardot.
• Development skills and able to read and change Apex code if asked to.
• Nice to have knowledge and experience with ITIL, Prince2, Agile and Scrum.
• Motivated and enthusiastic to learn.
• A proactive attitude and able to work individually (on tickets and small change requests) and able to work in a team on bigger changes/ small projects.
• Strong communication and interpersonal skills.
• Result oriented, customer focused, energetic.
• Experience in manufacturing domain is a plus

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package

Skill set and qualification required

Education, specific skills

• BE/B.Tech or MCA or Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.
• Fluent English

Expected skills, expected soft-skills, competencies

• Flexibility, durability, stamina in an agile software development environment
• Demonstrated capability to test and track problems and pursue resolution of these problems
• Affinity for business domain knowledge in manufacturing area
• Excellent communication and interpersonal skills, ability to work effectively with cross-functional teams and stakeholders.
• Capability to work independently, thus being integral part of a/multiple scrum teams
• Manage multiple testing requirements coming from projects simultaneously, and deliver high-quality software validation results within tight deadlines

Please apply uploading your CV and optionally a cover letter. Only applications received through our online system will be considered, not via e-mail.

Recruiter: Lima Mathew, Sr.HR Advisor People Resourcing