Associate, Quality Assessor (m/w/d)
Sun King
Company Overview
Sun King
Nairobi, Kenya
2007
Business Model
Renewable Energy
Sun King specializes in providing affordable solar energy solutions to off-grid households in Africa. Their product range includes solar home systems, solar lanterns, and solar-powered appliances.
Their revenue primarily comes from the sale of solar products and financing options that allow customers to pay in installments. They also generate income through partnerships with various organizations focused on renewable energy access.
Locations & Geography
Sun King operates in multiple countries across Africa, including Kenya, Nigeria, Uganda, and Tanzania. Their headquarters in Nairobi serves as a central hub for their operations across the continent.
Company Culture
Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities. They value sustainability, innovation, and customer satisfaction in all their operations.
Sun King fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They emphasize teamwork and support professional growth.
They offer various training programs and workshops aimed at enhancing employees' skills and knowledge in renewable energy and customer service. Continuous learning is a key aspect of their employee development strategy.
Activities & Projects
Sun King is currently involved in expanding its solar home systems to reach more off-grid households in rural areas. They are also working on innovative financing models to make solar energy more accessible.
They have developed a range of solar products that are designed to be user-friendly and efficient, including solar-powered appliances that enhance the daily lives of users. Their commitment to innovation drives their product development.
Sun King is dedicated to sustainability by promoting renewable energy solutions that reduce reliance on fossil fuels. They also engage in community initiatives that support environmental conservation and education.
Career Opportunities
Typical job openings at Sun King include roles in sales, engineering, customer service, and operations management. They seek individuals who are passionate about renewable energy and making a positive impact.
Employees at Sun King enjoy competitive salaries, health benefits, and opportunities for professional development. They also offer a supportive work environment that values work-life balance.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.
What you would be expected to do
Reporting
- Create reports that reflect agents' performance.
- Report agent and team’s performance to leadership.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Analysis
- Assess agents’ interactions based on internal standards.
- Analyze all customer service metrics.
- Provide data on customer experience feedback and agent behavior.
You might be a strong candidate if you
- Have 2-3 years of Call Center Experience.
- Have a bachelor's Degree in a Communication or Business-related field.
- Are passionate about positively impacting the lives of rural consumers.
- Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening and analytical skills.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
- Ability to speak a local language (Ewé)
What We Offer
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Sun king team members who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
About the role
- Lomé, Togo
2-3 years of Call Center Experience
UTC+00:00
Apply now
Job expired?Please let Sun King know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
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