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Sun King

Associate, Quality Assessor (m/w/d)

Summary: Join Sun King as a Quality Assessor in Lomé, Togo, where you'll enhance customer satisfaction by collaborating with service teams and providing performance insights. Your role involves creating reports, analyzing customer interactions, and offering constructive feedback. Enjoy professional growth in a dynamic industry, a collaborative culture, and access to structured learning programs through the Sun King Academy. Make a meaningful impact on rural consumers while working in a diverse environment.
Sun King
Sun King
Lomé, Togo   On-site   Full Time  UTC+00:00   1001-5000   43 days ago

Sun King

Company Overview

Sun King

Nairobi, Kenya

2007

Business Model

Renewable Energy

Providing affordable solar energy solutions to off-grid households in Africa

Sales of solar products, pay-as-you-go financing, and after-sales services

Locations & Geography

Kenya, Nigeria, Tanzania, Uganda, and Zambia

Company Culture

Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities.

They foster a collaborative and innovative work environment that encourages employee growth and development.

They offer training programs and career advancement opportunities to support employee growth.

Activities & Projects

They are currently expanding their solar home systems and solar water pumps across various regions in Africa.

They have developed a range of solar products that include solar lanterns, home systems, and appliances.

They focus on sustainable energy solutions that reduce reliance on fossil fuels and improve environmental health.

Career Opportunities

Typical job openings include roles in sales, engineering, and customer support.

They offer competitive salaries, health benefits, and opportunities for professional development.

Contact Information

LinkedIn

Careers at Sun King


Last updated on 2025-02-04 | Report an issue

Job Description

The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

What you would be expected to do

Reporting

  • Create reports that reflect agents' performance.
  • Report agent and team’s performance to leadership.
  • Provide customer insights reports to management.

Customer service team engagement

  • Participate in calibration sessions to maintain consistency in internal evaluations.
  • Accompany evaluations with meaningful and constructive feedback.
  • Discuss and explain feedback with agents in regular meetings.
  • Participates in customer and client listening programs to identify customer needs and expectations.

Analysis

  • Assess agents’ interactions based on internal standards.
  • Analyze all customer service metrics.
  • Provide data on customer experience feedback and agent behavior.

You might be a strong candidate if you

  • Have 2-3 years of Call Center Experience.
  • Have a bachelor's Degree in a Communication or Business-related field.
  • Are passionate about positively impacting the lives of rural consumers.
  • Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
  • Are comfortable working with Powerpoint and MS Excel?
  • Have outstanding customer service skills and dedication to providing exceptional customer care.
  • Have exceptional listening and analytical skills.
  • Have good knowledge of customer relationships or customer service practices.
  • Can adapt well to change and successfully set and adjust priorities as needed.
  • Ability to speak a local language (Ewé)

What We Offer

  • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
  • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Sun king team members who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

About the role

December 29, 2024

Full Time

Company

Sun King

June 25, 2025

On-site

  •  Lomé, Togo

2-3 years of Call Center Experience

UTC+00:00

Apply now

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