Customer Service Executive (m/w/d)
Sun King
Company Overview
Sun King
Nairobi, Kenya
2007
Business Model
Renewable Energy
Sun King specializes in providing affordable solar energy solutions to off-grid households in Africa. Their product range includes solar home systems, solar lanterns, and solar-powered appliances.
Their revenue primarily comes from the sale of solar products and financing options that allow customers to pay in installments. They also generate income through partnerships with various organizations focused on renewable energy access.
Locations & Geography
Sun King operates in multiple countries across Africa, including Kenya, Nigeria, Uganda, and Tanzania. Their headquarters in Nairobi serves as a central hub for their operations across the continent.
Company Culture
Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities. They value sustainability, innovation, and customer satisfaction in all their operations.
Sun King fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They emphasize teamwork and support professional growth.
They offer various training programs and workshops aimed at enhancing employees' skills and knowledge in renewable energy and customer service. Continuous learning is a key aspect of their employee development strategy.
Activities & Projects
Sun King is currently involved in expanding its solar home systems to reach more off-grid households in rural areas. They are also working on innovative financing models to make solar energy more accessible.
They have developed a range of solar products that are designed to be user-friendly and efficient, including solar-powered appliances that enhance the daily lives of users. Their commitment to innovation drives their product development.
Sun King is dedicated to sustainability by promoting renewable energy solutions that reduce reliance on fossil fuels. They also engage in community initiatives that support environmental conservation and education.
Career Opportunities
Typical job openings at Sun King include roles in sales, engineering, customer service, and operations management. They seek individuals who are passionate about renewable energy and making a positive impact.
Employees at Sun King enjoy competitive salaries, health benefits, and opportunities for professional development. They also offer a supportive work environment that values work-life balance.
Contact Information
Last updated on 2025-03-27 | Report an issue
Job Description
The Customer Service Team serves as the first point of contact for Sun King’s customers. The team helps prospective and existing customers with products, services, payments, and customer relationship-related inquiries. Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely assistance for any product or service-related needs, ensuring the company provides strong customer service in line with its consumer protection. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.
About the role
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
What you would be expected to do
- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries Ensure customer’s queries are resolved in a timely manner
- Help minimize defaults By reaching out to customers with delayed payments
- Proactivity Contact dormant customers directly to resolve any pending issues.
- Build repeat sales Through strong customer relationships by focusing on customers’ wants and needs.
- Check Customer’s satisfaction and documents Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product.
You might be a strong candidate if you
- Have Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management –
- Have at least 1 year relevant work experience in a similar role is an added advantage
- Ability to speak local language (Ewé, Ifè)
What We Offer
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About the role
- Lomé, Togo
1 year relevant work experience preferred
UTC+00:00
Apply now
Job expired?Please let Sun King know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
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