
Customer Service Executive (m/w/d)
Sun King
Company Overview
Sun King
Nairobi, Kenya
2007
Business Model
Renewable Energy
Providing affordable solar energy solutions to off-grid households in Africa
Sales of solar products, pay-as-you-go financing, and after-sales services
Locations & Geography
Kenya, Nigeria, Tanzania, Uganda, and Zambia
Company Culture
Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities.
They foster a collaborative and innovative work environment that encourages employee growth and development.
They offer training programs and career advancement opportunities to support employee growth.
Activities & Projects
They are currently expanding their solar home systems and solar water pumps across various regions in Africa.
They have developed a range of solar products that include solar lanterns, home systems, and appliances.
They focus on sustainable energy solutions that reduce reliance on fossil fuels and improve environmental health.
Career Opportunities
Typical job openings include roles in sales, engineering, and customer support.
They offer competitive salaries, health benefits, and opportunities for professional development.
Contact Information
Last updated on 2025-02-04 | Report an issue
Job Description
The Customer Service Team serves as the first point of contact for Sun King’s customers. The team helps prospective and existing customers with products, services, payments, and customer relationship-related inquiries. Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely assistance for any product or service-related needs, ensuring the company provides strong customer service in line with its consumer protection. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.
About the role
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
What you would be expected to do
- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries Ensure customer’s queries are resolved in a timely manner
- Help minimize defaults By reaching out to customers with delayed payments
- Proactivity Contact dormant customers directly to resolve any pending issues.
- Build repeat sales Through strong customer relationships by focusing on customers’ wants and needs.
- Check Customer’s satisfaction and documents Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product.
You might be a strong candidate if you
- Have Diploma/Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management –
- Have at least 1 year relevant work experience in a similar role is an added advantage
- Ability to speak local language (Ewé, Ifè)
What We Offer
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About the role
June 25, 2025
On-site
- Lomé, Togo
1 year relevant work experience preferred
UTC+00:00
Apply now
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