Account Manager

Job Description

As Account Manager, you will be the principal point of contact between ScottishPower and nominated outsourced call centres to ensure sales, quality and compliance targets are met.

Recruiting and identifying new outsourced call centres through business development activities to meet sales targets, you will act as the principal point of contact for all marketing sales activity in relation to the nominated outsourced call centres.

What you’ll be doing

Ensuring all sales, quality and compliance targets are met, you will successfully identify, recruit, develop and account manage outsourced call centres from operational set up to ongoing delivery.

Confirming nominated outsourced call centres have a proper contractual relationship with ScottishPower, you will ensure they are in adherence with all agreed SLAs and industry regulations/licence requirements.

Working with an Insight Telesales Data Manager, you will also ensure that nominated outsourced call centres have an ample flow of data to support their activities and that the data is prepared in such a way to maximise the benefit to the company, ensuring the lowest cost per service possible. Analysing daily performance reports for all sales, quality and compliance activities, you will be required to report on this activity and create recovery plans should they be necessary to ensure set targets are met.

What you’ll bring

With your management experience from a Sales and/or Marketing environment, you will possess a proven ability to drive sales volumes whilst maintaining high quality levels.

Implementing your proven ability to lead and manage individuals and teams, you will be able to display your excellent communication, influencing, account management and contract negotiation experiences.

Results focused with strong analytical and planning skills, you will be flexible with working hours to cope with travel, peak workloads and customer/staff requirements.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.