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Sun King

Call Center Quality Assessor (m/w/d)

Become a Call Center Quality Assessor with Sun King in Malawi. Collaborate with customer service teams to ensure exceptional customer experiences and provide constructive feedback. Enjoy professional growth in a dynamic industry and a multicultural work environment.
Sun King
Sun King
Malawi   On-site   Full Time  UTC+02:00   1001-5000   25 days ago

Sun King

Company Overview

Sun King

Nairobi, Kenya

2007

Business Model

Renewable Energy

Sun King specializes in providing affordable solar energy solutions to off-grid households in Africa. Their product range includes solar home systems, solar lanterns, and solar-powered appliances.

Their revenue primarily comes from the sale of solar products and financing options that allow customers to pay in installments. They also generate income through partnerships with various organizations focused on renewable energy access.

Locations & Geography

Sun King operates in multiple countries across Africa, including Kenya, Nigeria, Uganda, and Tanzania. Their headquarters in Nairobi serves as a central hub for their operations across the continent.

Company Culture

Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities. They value sustainability, innovation, and customer satisfaction in all their operations.

Sun King fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to the company's mission. They emphasize teamwork and support professional growth.

They offer various training programs and workshops aimed at enhancing employees' skills and knowledge in renewable energy and customer service. Continuous learning is a key aspect of their employee development strategy.

Activities & Projects

Sun King is currently involved in expanding its solar home systems to reach more off-grid households in rural areas. They are also working on innovative financing models to make solar energy more accessible.

They have developed a range of solar products that are designed to be user-friendly and efficient, including solar-powered appliances that enhance the daily lives of users. Their commitment to innovation drives their product development.

Sun King is dedicated to sustainability by promoting renewable energy solutions that reduce reliance on fossil fuels. They also engage in community initiatives that support environmental conservation and education.

Career Opportunities

Typical job openings at Sun King include roles in sales, engineering, customer service, and operations management. They seek individuals who are passionate about renewable energy and making a positive impact.

Employees at Sun King enjoy competitive salaries, health benefits, and opportunities for professional development. They also offer a supportive work environment that values work-life balance.

Contact Information

LinkedIn

sunking.com

Careers at Sun King


Last updated on 2025-03-27 | Report an issue

We are looking for a Call Center Quality Assessor who will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

What you would be expected to do

  • Assess agents’ call and ticket interactions based on internal evaluation standards and conduct evaluations with meaningful and constructive feedback.
  • Conduct training/calibration sessions to maintain consistency in customer interactions and process compliance accompany evaluations with meaningful and constructive feedback.
  • Examine all customer interaction and experience metrics, providing insights on interaction trends, process compliance, and team improvement areas.
  • Ensure regular training content development from training needs assessment derived from insights and changing business.
  • Work with the management team to identify and deliver positive change and business efficiencies and highlight operational risks and areas for improvement.
  • Ensuring all clients are served within required timelines by reviewing and giving feedback on improvement areas for existing processes and policies to cater to customer satisfaction.
  • Regularly keep performance metrics results in check and ensure adequate performance evaluation engagements (One to One), highlighting concerns that impact team performance.

You might be a strong candidate if you

  • Have 2-3 years of Call Center / Quality Assessor Experience.
  • Hold a bachelor's Degree in a Communication or Business-related field.
  • Are passionate about positively impacting the lives of rural consumers.
  • Are a strong team player with great people skills to mentor your team to deliver on expectations.
  • Are comfortable working with PowerPoint and MS Excel.
  • Have outstanding customer service skills and dedication to providing exceptional customer care.
  • Have exceptional listening skills.
  • Have good knowledge of customer relationships or customer service practices.
  • Can adapt well to change and successfully set and adjust priorities as needed.

What we offer (in addition to compensation and statutory benefits)

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About the role

January 4, 2025

Full Time

Company

Sun King

March 25, 2025

On-site

sunking.com

  •  Malawi

2-3 years

UTC+02:00

Apply now

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