Technical Support Engineer (m/w/d)

Join Kiwigrid as a Technical Support Engineer in Dresden, Germany. Provide technical assistance for product installation and operation, ensuring high customer satisfaction. Enjoy flexible working hours, a permanent contract, and health management benefits. Become a Technical Support Engineer with Kiwigrid in Dresden, Germany. In this role, you will assist customers and partners with product installation, configuration, and operation while ensuring compliance with SLAs. Enjoy a permanent contract, flexible working hours, and a vibrant work environment with health management perks and opportunities for personal development.

Kiwigrid Dresden, Germany Hybrid Full Time UTC+01:00 101-250 25 days ago

Kiwigrid

Company Overview

Name

Kiwigrid

Headquarters

Dresden, Germany

Year Founded

2013

Business Model

Sector

Renewable Energy and Smart Grid Technology

Core Activities

Kiwigrid specializes in providing software solutions for energy management, focusing on optimizing the integration of renewable energy sources into the grid. Their platform enables users to monitor, control, and optimize energy consumption and generation.

Revenue Streams

The company generates revenue primarily through software licensing, consulting services, and partnerships with energy providers and utilities. They also offer tailored solutions for businesses looking to enhance their energy efficiency.

Locations & Geography

Global Presence

Kiwigrid operates primarily in Germany, but they are expanding their services to other European countries. Their focus is on integrating renewable energy solutions in urban environments, making them a key player in the European energy transition.

Company Culture

Mission & Values

Their mission is to enable a sustainable energy future through innovative technology solutions. They value collaboration, transparency, and a commitment to environmental sustainability in all their operations.

Work Environment

Kiwigrid promotes a dynamic and inclusive work environment that encourages creativity and innovation. They prioritize employee well-being and foster a culture of continuous learning and development.

Employee Development

The company invests in employee development through training programs and workshops aimed at enhancing skills in renewable energy technologies and software development. They also support career advancement opportunities within the organization.

Activities & Projects

Current Projects

Kiwigrid is currently involved in several projects aimed at enhancing smart grid capabilities in urban areas. They are working on integrating their software solutions with various renewable energy sources to improve energy efficiency and reliability.

Innovations

The company is at the forefront of developing innovative solutions for energy management, including AI-driven analytics for optimizing energy consumption. Their technology helps businesses and municipalities transition to greener energy practices.

Sustainability Practices

Kiwigrid is committed to sustainability, focusing on reducing carbon footprints through their software solutions. They actively promote the use of renewable energy and support initiatives that aim to enhance energy efficiency across various sectors.

Career Opportunities

Job Openings

Kiwigrid typically has openings for software developers, energy analysts, and project managers. They seek individuals who are passionate about renewable energy and technology, and who are eager to contribute to a sustainable future.

Benefits & Perks

The company offers competitive salaries, flexible working hours, and opportunities for remote work. Employees also benefit from professional development programs and a supportive work culture that values work-life balance.

Contact Information

Social Media

Homepage

kiwigrid.com

Careers Page

Careers at Kiwigrid

Last updated on 2025-03-27 | Report an issue

Deine Aufgaben

technische Hilfestellung für Kunden und Partner bei der Installation, Konfiguration und dem Betrieb von Kiwigrids Produkten
Fehlerdiagnose und -beseitigung
Überwachung und Einhaltung vertraglich vereinbarter SLA
regelmäßige Kundenkommunikation
Sicherstellen einer konstant hohen Kundenzufriedenheit
Begleitung von Vor-Ort-Installationen beim Kunden
Testunterstützung

Dein Profil

ausgezeichnete Kommunikationsfähigkeiten
gute Kenntnisse im Bereich Netzwerktechnik
sehr gute Kenntnisse der deutschen und englischen Sprache in Wort und Schrift
mindestens drei Jahre professionelle Erfahrung im IT-Supportumfeld
lösungsorientiertes und bereichsübergreifendes Denken
gute und anwendungsbereite Kenntnisse bezüglich der verwendeten Werkzeuge (Ticket-, Bugtrackingsystem etc.) und der benutzten Umgebungen (Linux, Windows, Android)
selbständige Fehlerdiagnose für einen Kunden oder ein Produkt
hohe Eigeninitiative und Flexibilität
Reisebereitschaft
hybrides Arbeiten mit mindestens 3 Tagen pro Woche Büroanwesenheit

Was bieten wir?

einen unbefristeten Arbeitsvertrag bei leistungsgerechter Vergütung
flexible Arbeitszeiten und verschiedene Arbeitszeitmodelle; mobiles Arbeiten
agiles Arbeiten; lichtdurchflutete Lofts; Arbeitsinseln & Steharbeitsplätze; Englischkurse
betriebliches Gesundheitsmanagement; frisches Obst, kostenlose Getränke und Kaffeespezialitäten so viel Du willst
gemeinsame Sportveranstaltungen wie Firmenlauf oder Volleyball; Firmen-Fahrrad-Leasing; Karenztage bei nervigen Erkältungen, Zuschuss Urban Sports Club für Deine Fitness
Jobticket; Prämie für Mitarbeiterakquise; Betriebsrentenmodell
Eigenverantwortung; regelmäßige Feedbackgespräche; feste Weiterbildungsbudgets und Training on the job
gesponserte Freizeitaktivitäten (Billard, Kicker, Tischtennis usw.)
eine individuelle Gestaltung des eigenen Arbeitsplatzes