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d.light

Customer Quality Assurance Manager (m/w/d)

Become a Customer Quality Assurance Manager with d.light in Nairobi, Kenya. Oversee quality management for products, ensuring compliance with standards across Africa. Enjoy opportunities for training and development while driving continuous improvement in product quality.
d.light
d.light
Nairobi, Kenya   On-site   Full Time  UTC+03:00   1001-5000   28 days ago

d.light

Company Overview

d.light

San Francisco, CA, United States

2007

Business Model

Renewable Energy

d.light specializes in providing solar energy solutions to off-grid communities. Their product range includes solar lanterns, home systems, and solar appliances designed to improve energy access.

Their revenue primarily comes from the sale of solar products and systems, as well as financing options that allow customers to pay for products over time. They also engage in partnerships with governments and NGOs to expand their reach.

Locations & Geography

d.light operates in over 70 countries, with a strong presence in Africa and Asia. Their products are particularly impactful in regions where access to electricity is limited or non-existent.

Company Culture

d.light's mission is to provide affordable and reliable solar energy solutions to underserved populations. They value sustainability, innovation, and social impact, aiming to improve the quality of life for their customers.

The work environment at d.light is collaborative and mission-driven, encouraging employees to contribute to meaningful projects that make a difference. They promote a culture of inclusivity and respect among their diverse workforce.

d.light invests in employee development through training programs and opportunities for professional growth. They encourage continuous learning and provide resources for employees to enhance their skills.

Activities & Projects

d.light is currently involved in expanding its solar home systems to reach more off-grid households. They are also working on innovative financing solutions to make solar energy more accessible.

The company has developed a range of solar-powered products, including the d.light S300 solar home system, which provides lighting and charging capabilities for multiple devices. Their focus on innovation helps them stay ahead in the renewable energy sector.

d.light is committed to sustainability by promoting clean energy solutions that reduce reliance on fossil fuels. Their products are designed to be environmentally friendly and contribute to reducing carbon emissions.

Career Opportunities

d.light typically has openings in areas such as engineering, sales, marketing, and operations. They seek individuals who are passionate about renewable energy and making a positive impact.

Employees at d.light enjoy a range of benefits, including health insurance, flexible work arrangements, and opportunities for professional development. They also foster a supportive work culture that values employee well-being.

Contact Information

LinkedIn

dlight.com

Careers at d.light


Last updated on 2025-03-27 | Report an issue

Job Description

The job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)

Role and Responsibilities

  • Quality management: Sample and visually monitor quality of all import’s products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.
  • Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis report to Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issue.
  • Project Management: Track data, identify improvement projects and manage cross functional implementation to maintain and improve quality standards.
  • Data Management: Set and Audit data accuracy in system and Ensure that Data input to system is accurate and complete for product failure rate analysis. Proactively and consistently highlighting any field failure and ensure follow-up for timely actions and implementation of solution.
  • Auditing, monitoring, and determining the quality of Local manufacturing processes and/or outputs against defined internal and regulatory standards. Auditing of Cross functional departments i.e. Service centers, ware-house, call centers, etc. to ensure that Pre-defined protocols are being followed which leads to customer satisfaction.
  • Training & Guidance: Training to teams across Africa, coaching & guidance to execute the quality improvement activities, special Quality drive execution and time to time Quality project execution.
  • Safety: Ensure and coordinate all safety and quality standards are adhered to from the point of product storage and movement within the Warehouse, support with communication of and adherence with the company wide safety awareness initiative ensuring a safe, productive work environment for all & respective in-house service/repair centers. Organizing for the disposal of unrepairable goods.
  • Reports: Manage Weekly and monthly MRM (management review meeting) report for Africa. Report and troubleshoot manufacturing process deviations and defects in finished goods.
  • Maintain the infrastructure and systems necessary to ensure the timely delivery of quality products consistently.

KPIs

  • Turnaround time (TAT).
  • Improve speed of Issue identification, timely and accurate data diagnosis, containment, & resolution.
  • Product Defect Rate improvement.
  • Auditing & Improvement.
  • Carry out inspection and Analysis within specified time.
  • Gap Analysis and Improvement plan.
  • Meet all safety KPI.
  • Weekly and monthly QC reports Daily.

Desired Skills and Experience

  • A degree in a Technical related field (Electronics preferable) – a Diploma in Quality Control Management will be an added advantage.
  • Six Sigma, Quality Gates, Quality tools and Audit certifications are desired.
  • Minimum of 6-10 years in a busy quality assurance and product development environment in a manufacturing set-up – Consumer electronics/Home Appliances or Solar Appliances Preferable.
  • Well versed and deep understanding of quality management processes, and procedures.
  • Working knowledge of MS office application, well versed in presentations and had been interacted with cross functions teams, Suppliers and Market.
  • Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
  • Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy (Swahili language knowledge is preferable).
  • Excellent organizational, multi-tasking and time-management skills.
  • Passion for social enterprise, development of people and environmental benefits.

About the role

January 13, 2025

Full Time

Company

d.light

March 25, 2025

On-site

dlight.com

  •  Nairobi, Kenya

6-10 years

UTC+03:00

Apply now

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