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AGL Energy

Customer Solutions Representative

Become a Customer Solutions Representative with AGL Energy in Adelaide, Australia. Deliver exceptional service to customers, addressing their needs through phone interactions. Enjoy a competitive salary, hybrid work options, and opportunities for career growth in a supportive environment.
AGL Energy
AGL Energy
Adelaide, Australia   Hybrid   Full Time   AUD 67k yearly  UTC+09:30

AGL Energy

Company Overview

AGL Energy

Sydney, NSW, Australia

1837

Business Model

Energy

AGL Energy is involved in the generation and retailing of electricity and gas. They focus on providing sustainable energy solutions, including renewable energy sources such as solar and wind.

Their revenue primarily comes from electricity and gas sales, as well as investments in renewable energy projects. AGL also generates income through ancillary services and energy trading.

Locations & Geography

AGL Energy operates primarily in Australia, with a significant presence in New South Wales, Victoria, Queensland, and South Australia. They are one of the largest energy providers in the country.

Company Culture

Their mission is to lead the transition to a sustainable energy future. AGL Energy values innovation, safety, and environmental responsibility in all their operations.

AGL promotes a collaborative and inclusive work environment, encouraging employees to contribute ideas and solutions. They prioritize employee well-being and work-life balance.

AGL Energy invests in employee development through various training programs and career advancement opportunities. They focus on fostering skills that align with the evolving energy landscape.

Activities & Projects

AGL is currently involved in several renewable energy projects, including the development of large-scale solar farms and wind energy facilities. They are also working on energy storage solutions to enhance grid reliability.

The company is investing in innovative technologies such as battery storage and smart grid solutions to improve energy efficiency and sustainability. Their focus is on integrating renewable energy into the existing grid.

AGL Energy is committed to reducing carbon emissions and has set ambitious targets for transitioning to renewable energy sources. They actively engage in community initiatives to promote sustainability and environmental stewardship.

Career Opportunities

Typical job openings at AGL Energy include roles in engineering, project management, customer service, and renewable energy development. They seek individuals who are passionate about sustainability and innovation.

AGL offers competitive salaries, flexible working arrangements, and comprehensive health benefits. They also provide opportunities for professional development and career growth.

Contact Information

LinkedIn

agl.com.au

Careers at AGL Energy


Last updated on 2025-03-27 | Report an issue

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success.

We are looking for people who care about our customers as much as we do. We have multiple inbound Customer Solutions Representative roles available with a start date at our BRAND NEW Adelaide CBD office located at 100 King William Street. Our new location is in the heart of the city, conveniently located near bus stops, cafes, and restaurants.

As a Customer Solutions Representative, you will talk with customers over the phone, assessing our customers' needs to deliver high quality interactions and solutions tailored to each individual situation.

This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments.

You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI's.

Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction.

Further to this, you can expect

  • A competitive salary of $67,002 + 11.5% Super + a range of discounts & benefits
  • Opportunity to earn $500-1500 quarterly bonuses.
  • A Permanent full-time role working 37.5 hours per week
  • Hybrid work arrangements including work-from-home options after your 6-month probation on shifts after 11 AM
  • Paid, onsite training
  • Working hours will be on a rotational basis between 7.30 am - 7.30 pm Monday to Friday and Saturday 7.30 am - 3.30 pm
  • Regular theme days, lunches, morning teas, awards nights and more!
  • Inclusive & diverse culture with a large focus on physical & mental health
  • Diversity networks including LGBTQI+, indigenous, women in leadership, disability support & more
  • Multiple progression routes within the business

You are

  • Resilient, empathetic and take care in every interaction with your customers and colleagues.
  • Passionate about customer service and motivated to achieve the best outcome for our customers.
  • A problem solver that gets a thrill out of identifying the root cause and resolving it.
  • Eager to learn and apply it effectively when dealing with our customers.
  • A great active listener with excellent communication skills - Both written and verbal.
  • A team player that is a key contributor to your team's overall success.
  • Committed to always delivering your best.
  • Confident in learning new technologies and systems and navigate computer systems efficiently and accurately.

You must be available to commence at our CBD location on April 7th

What is in it for you

  • Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.
  • A positive work environment where we support each other
  • A supportive team leader that wants you to be successful and grow
  • Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress.
  • Career Growth, through learning and development programs, leadership programs and through on the job learning.
  • Onsite and offsite engagement activities including fully catered Friends and Family days and theme days.

Note: You must have unlimited, full working rights in Australia to Apply

Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

About the role

March 11, 2025

Full Time

Company

March 24, 2025

Hybrid

AUD 67k yearly

AGL Energy

agl.com.au

  •  Adelaide, Australia

Not specified, but customer service experience is implied.

UTC+09:30

Apply now

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