
Senior Engineer, Product Support
Landis+Gyr
Company Overview
Landis+Gyr
Cham, Zug, Switzerland
1896
Business Model
Energy Management
Development and provision of smart metering solutions and energy management systems.
Sales of smart meters, software solutions, and services related to energy management.
Locations & Geography
Landis+Gyr operates in multiple countries including the United States, Germany, Australia, Japan, and the United Kingdom.
Company Culture
Their mission is to help utilities and consumers manage energy better through innovative solutions.
They promote a collaborative and inclusive work environment that encourages innovation.
Landis+Gyr invests in employee training and development programs to enhance skills and career growth.
Activities & Projects
They are currently involved in several smart grid projects aimed at enhancing energy efficiency.
Recent innovations include advanced metering infrastructure and cloud-based energy management solutions.
Landis+Gyr is committed to sustainability through energy-efficient products and practices.
Career Opportunities
Typical job openings at Landis+Gyr include roles in engineering, software development, and project management.
They offer competitive salaries, health benefits, and opportunities for professional development.
Contact Information
Last updated on 2025-03-25 | Report an issue
Job Description
Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better!
The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk/L1/Program teams, etc.
The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills.
Key Areas of Responsibility / Tasks
- Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
- Lead projects that will increase productivity or customer service
- Provide end-to-end troubleshooting for the deployed products & solutions
- Provide root cause analysis and recommend solutions for advanced support issues
- Proactively follow through on customer issues to ensure customers concerns are addressed accurately and promptly
- Implement emergency fixes for critical issues
- Act as a liaison to the other business units within the Company
- Work with the other business units within the Company to enhance its product line
- Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
- Install system releases
- Custom training for the Service Desk/L1/Program teams
Qualifications
- Masters/Bachelor's Degree in Engineering or equivalent.
- Proven ability to multi-task.
- Strong interpersonal and communication skills.
- Ability to work independently or with a team
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
About the role
May 9, 2025
Full Time
Company
May 9, 2025
On-site
- Noida, India
Not explicitly stated, but typically requires significant experience for a Senior Engineer role.
UTC+05:30
Apply now
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