
Solar Service Coordinator
Freedom Solar Power
Company Overview
Freedom Solar Power
Austin, TX, United States
2007
Business Model
Renewable Energy
Freedom Solar Power specializes in the design and installation of solar energy systems for residential and commercial properties. They focus on providing sustainable energy solutions that reduce electricity costs and environmental impact.
The company generates revenue primarily through the sale and installation of solar panels and related equipment. They also offer financing options and maintenance services, which contribute to their overall revenue model.
Locations & Geography
Freedom Solar Power operates primarily in the United States, with a strong presence in Texas. They have expanded their services to various regions, focusing on areas with high solar potential.
Company Culture
Their mission is to empower homeowners and businesses to harness the power of the sun, promoting energy independence and sustainability. They value integrity, customer satisfaction, and environmental stewardship.
Freedom Solar Power fosters a collaborative and innovative work environment. They encourage employees to contribute ideas and solutions that enhance their services and customer experience.
The company is committed to employee development, offering training programs and opportunities for advancement within the organization. They believe in investing in their workforce to ensure long-term success.
Activities & Projects
Freedom Solar Power is currently involved in several large-scale solar installation projects across Texas. They are focusing on increasing solar adoption in both residential and commercial sectors.
The company is continuously exploring new technologies and methods to improve solar efficiency and reduce costs for their customers. They are committed to staying at the forefront of solar technology advancements.
Freedom Solar Power implements sustainable practices in their operations, including recycling materials and minimizing waste during installations. They aim to set an example in the renewable energy industry.
Career Opportunities
Typical job openings at Freedom Solar Power include solar installers, sales representatives, and project managers. They seek individuals who are passionate about renewable energy and customer service.
The company offers a range of benefits, including health insurance, retirement plans, and paid time off. They also provide opportunities for professional development and a supportive work culture.
Contact Information
Last updated on 2025-03-27 | Report an issue
Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:
- Pride in Quality Craftsmanship
- Go Above and Beyond
- Put People First
- Have a Humble Heart
- Give a Damn
- Shoot Straight
At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.
Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.
Essential Functions and Duties
- Monitoring customer solar systems and educating homeowners on system efficiency and productivity
- Creating and tracking work orders and workflow maintenance requests in a timely manner.
- Handling invoicing for all service tickets and coordinating payment with accounting
- Ensuring customer satisfaction by providing excellent customer support
- Serving as a liaison between our customers and technicians
- Working with scheduling to confirm service visits
- Answering customer concerns or service requests regarding their solar products
- Understanding the freedom Solar Power products and the installation process to answer questions
- Assist with other duties and tasks outside of our day-to-day duties
- Perform additional tasks as assigned
Qualifications
- Solar experience
- Escalation experience
- At least 1 year of high-volume customer engagement experience.
- Must be able to multitask and handle working under pressure.
- Prior solar experience in monitoring, sales, or service capacity is a strong plus!
- Strong computer skills.
- Must possess professionalism and a positive attitude.
- Must have excellent verbal and written communication skills.
Knowledge, Skills and Abilities
- Ability to work under pressure.
- Ability to handle high-stress calls and customer escalations.
- Working knowledge of the solar industry, installation processes, or electrical.
- Highly organized with the ability to self-manage.
- Ability to manage projects in pipelines.
- Team mentality.
- Flexible to change.
We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.
Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Employee Benefits
Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
- Medical, Dental, and Vision Insurance
- 100% Company-Sponsored Short-Term Disability
- 401(k) Employer Matching
- Weekly Pay Dates
- 3 Weeks PTO + 3 Sick Days
- 12 Paid Holidays
- Team Building Events!
- Upward mobility Opportunities!
About the role
July 7, 2025
Full Time
Company
July 7, 2025
On-site
- Austin, Texas, United States
At least 1 year of high-volume customer engagement experience
UTC-05:00
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