Regional Service Technician

Become a Regional Service Technician with d.light in Nyeri, Kenya. Provide exceptional customer support and manage repairs for solar products. Enjoy a dynamic work environment and the opportunity to enhance your technical skills. Join d.light as a Regional Service Technician in Nyeri, Kenya, where you will provide product service and customer support at service centers and during field visits. Your role includes diagnosing technical issues, managing repairs, and ensuring exceptional service for solar products. Enjoy a collaborative work environment and the chance to develop your skills in solar technology and electronics.

d.light Nyeri, Kenya On-site Full Time UTC+03:00

d.light

Company Overview

Name

d.light

Headquarters

San Francisco, CA, United States

Year Founded

2007

Business Model

Sector

Renewable Energy

Core Activities

d.light specializes in providing solar energy solutions to off-grid communities. Their product range includes solar lanterns, home systems, and solar appliances designed to improve energy access.

Revenue Streams

Their revenue primarily comes from the sale of solar products and systems, as well as financing options that allow customers to pay for products over time. They also engage in partnerships with governments and NGOs to expand their reach.

Locations & Geography

Global Presence

d.light operates in over 70 countries, with a strong presence in Africa and Asia. Their products are particularly impactful in regions where access to electricity is limited or non-existent.

Company Culture

Mission & Values

d.light's mission is to provide affordable and reliable solar energy solutions to underserved populations. They value sustainability, innovation, and social impact, aiming to improve the quality of life for their customers.

Work Environment

The work environment at d.light is collaborative and mission-driven, encouraging employees to contribute to meaningful projects that make a difference. They promote a culture of inclusivity and respect among their diverse workforce.

Employee Development

d.light invests in employee development through training programs and opportunities for professional growth. They encourage continuous learning and provide resources for employees to enhance their skills.

Activities & Projects

Current Projects

d.light is currently involved in expanding its solar home systems to reach more off-grid households. They are also working on innovative financing solutions to make solar energy more accessible.

Innovations

The company has developed a range of solar-powered products, including the d.light S300 solar home system, which provides lighting and charging capabilities for multiple devices. Their focus on innovation helps them stay ahead in the renewable energy sector.

Sustainability Practices

d.light is committed to sustainability by promoting clean energy solutions that reduce reliance on fossil fuels. Their products are designed to be environmentally friendly and contribute to reducing carbon emissions.

Career Opportunities

Job Openings

d.light typically has openings in areas such as engineering, sales, marketing, and operations. They seek individuals who are passionate about renewable energy and making a positive impact.

Benefits & Perks

Employees at d.light enjoy a range of benefits, including health insurance, flexible work arrangements, and opportunities for professional development. They also foster a supportive work culture that values employee well-being.

Contact Information

Social Media

Homepage

dlight.com

Careers Page

Careers at d.light

Last updated on 2025-03-27 | Report an issue

Job Description

The job holder will be expected to provide product service and customer support at d.light’s service centers and during field service visits and manage all repair, maintenance, and test tasks assigned by the regional service manager or that come to the service center.

Diagnose errors or technical problems and determine proper solutions to support all d.light’s products and deliver exceptional service to our customers. The job holder will have to be highly in tune with solar technology, consumer electronics, and mobile phone repair.

R&Rs

Work with the service teams to identify and undertake all required product repair activities in accordance with the relevant specifications and set standards, on schedule.
Provide service and customer support at the service center and during field service visits
Manage all repair, maintenance, and test tasks for d.light’s customers at the service center
Diagnose errors or technical problems and determine proper solutions
Document repair and service processes on Atlas or any other platform provided by d.light
Follow all the company’s service procedures and protocols
Cooperate with other technical team members and share information across the organization
Comprehend customer requirements and make appropriate recommendations or briefings
Ensure top-standard customer service at all times
Manage spare parts, tools & other company inventory as will be assigned from time to time.

Requirements

KPIs

Meet service center operation’s targets. (100%)
100% timely utilization of and accurate data capture on d.light’s Service Platform (Atlas)
Spare parts and refurbishment stock management at service center
Repeat repair ratio of less than 3%
Supporting 100% d.light’s service centers through technician training or any other relevant support as assigned by the service center manager
Achieve paid after service at 100%
LTP below 12%
C-TAT - <7 days

Desired Skills and Experience

A degree or diploma in electronics or electricals
Minimum 3-years’ experience in the solar PV industry or technical repair field. Both solar and mobile phone repair experience will be an added advantage
Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy
Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
Passion for social enterprise, development of people and environmental benefits
Understands repair and quality control tools

Interested and qualified candidates are invited to submit their application.

Please note: Submission of both a Cover Letter and CV is mandatory for consideration.