Regional Service Technician
d.light
Company Overview
d.light
San Francisco, CA, United States
2007
Employee count is not publicly disclosed, and revenue figures for 2023 or later are not available; however, d.light has raised over $20 million in early venture capital and participated in multiple funding rounds, including a $30 million Series D (source: sfgate.com).
What They Do
d.light is a for-profit social enterprise and certified B Corporation that specializes in solar-powered solutions aimed at off-grid and underserved communities. The company focuses on providing affordable and durable solar lighting, home systems, inverters, and appliances, with a strong emphasis on human-centered design. Their products include solar home systems, portable solar lanterns, and PayGo financing models, which allow customers to pay for their energy solutions in manageable daily installments of 20-50 US cents (source: dlight.com). The technology is designed to last, featuring LiFePO4 batteries that can endure over 2000 cycles, and polycrystalline solar panels ranging from 9W to 40W, making them suitable for various applications in regions lacking reliable electricity (source: dlight.com). By targeting low-income families, small businesses, health centers, and schools, d.light aims to improve the quality of life for millions while promoting sustainable energy practices.
Projects & Track Record
Since its inception, d.light has successfully distributed over 25 million solar products across 62 countries, significantly impacting the lives of approximately 173 million people. Notable projects include installations at the Gora Primary Health Care Center in Plateau State, Nigeria, where their iMAX10 inverters have facilitated critical medical interventions during power outages. Additionally, health centers in Abia State have utilized d.light's technology for phototherapy treatments (source: techxlab.org). Current efforts are focused on scaling PayGo solar home systems in regions like Mt. Kenya's Kiharu area, where they provide essential lighting and educational support, as well as in urban settings like Nairobi for business lighting solutions (source: dlight.com). The company has established partnerships with local distributors and organizations such as Acumen to enhance its reach and effectiveness in delivering solar solutions to those in need.
Recent Developments
In recent years, d.light has gained recognition for its impactful solar solutions, highlighted in the Earthshot Prize video released on October 16, 2024, which showcased how their products have powered 175 million lives across Africa and helped offset 38 million tonnes of carbon emissions (source: youtube.com). The company has also celebrated the milestone of selling 25 million products, contributing to its ambitious goal of reaching 1 billion lives by 2030 (source: techxlab.org). While there have been no major contracts or acquisitions reported for 2023-2025, d.light continues to build on its legacy of innovation and social impact, having previously won the Global LEAP Award in 2016 for its energy-efficient off-grid appliances.
Working There
d.light offers a variety of roles that likely include positions in engineering, sales, customer support, and supply chain management, reflecting its diverse operational needs across global markets. The company recruits talent for its headquarters in San Francisco as well as for field offices in Kenya, India, and China, emphasizing community engagement by hiring local sales agents (source: dlight.com). The culture at d.light is centered around human-centered design and social impact, with a commitment to empowering local communities and ensuring product durability in extreme conditions. While specific employee benefits are not detailed, the company's innovative PayGo financing models suggest a focus on aligning employee interests with customer needs and sustainable practices (source: thecharlesbronfmanprize.org).
Contact
Last updated on 2025-12-26 | Report an issue
Job Description
The job holder will be expected to provide product service and customer support at d.light’s service centers and during field service visits and manage all repair, maintenance, and test tasks assigned by the regional service manager or that come to the service center.
Diagnose errors or technical problems and determine proper solutions to support all d.light’s products and deliver exceptional service to our customers. The job holder will have to be highly in tune with solar technology, consumer electronics, and mobile phone repair.
R&Rs
- Work with the service teams to identify and undertake all required product repair activities in accordance with the relevant specifications and set standards, on schedule.
- Provide service and customer support at the service center and during field service visits
- Manage all repair, maintenance, and test tasks for d.light’s customers at the service center
- Diagnose errors or technical problems and determine proper solutions
- Document repair and service processes on Atlas or any other platform provided by d.light
- Follow all the company’s service procedures and protocols
- Cooperate with other technical team members and share information across the organization
- Comprehend customer requirements and make appropriate recommendations or briefings
- Ensure top-standard customer service at all times
- Manage spare parts, tools & other company inventory as will be assigned from time to time.
Requirements
KPIs
- Meet service center operation’s targets. (100%)
- 100% timely utilization of and accurate data capture on d.light’s Service Platform (Atlas)
- Spare parts and refurbishment stock management at service center
- Repeat repair ratio of less than 3%
- Supporting 100% d.light’s service centers through technician training or any other relevant support as assigned by the service center manager
- Achieve paid after service at 100%
- LTP below 12%
- C-TAT - <7 days
Desired Skills and Experience
- A degree or diploma in electronics or electricals
- Minimum 3-years’ experience in the solar PV industry or technical repair field. Both solar and mobile phone repair experience will be an added advantage
- Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
- Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy
- Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
- Passion for social enterprise, development of people and environmental benefits
- Understands repair and quality control tools
Interested and qualified candidates are invited to submit their application.
Please note: Submission of both a Cover Letter and CV is mandatory for consideration.
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About the role
July 30, 2025
Full Time
Company
January 9, 2026
On-site
- Nyeri, Kenya
Minimum 3 years in solar PV industry or technical repair field
UTC+03:00
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