Customer Service Representative
Solar Works Energy
Company Overview
Solar Works Energy, LLC
Albuquerque, NM, United States
2015
Approximately 150 employees (source: bbb.org). Revenue estimates range from $8.4 million to $10 million annually (source: zoominfo.com).
What They Do
Solar Works Energy focuses exclusively on solar energy, providing a comprehensive range of services that include residential and commercial solar installations, maintenance, system upgrades, solar energy design, equipment sales, and related roofing services. As a full-service contractor, they emphasize high-quality solar panel installations paired with electricity supply at lower rates than traditional utilities, ensuring long-term energy savings for their clients (source: bbb.org). Their business model covers all aspects from consultation to permitting, installation, and activation, which positions them as a local expert in the Southwest United States, particularly in New Mexico and Colorado (source: solarpowerworldonline.com). With over 30 years of collective industry experience among their team, they prioritize customer satisfaction through a formula of "Mastery x Integrity x Action = Excellence," which has earned them a 4.6/5 rating from over 215 Google reviews (source: solarworksenergy.com).
Projects & Track Record
While specific details on notable completed projects, capacities in megawatts, project costs, or years are not publicly detailed, Solar Works Energy has consistently been recognized in Solar Power World's top solar contractor rankings for New Mexico from 2021 through 2024. This consistent recognition indicates a strong track record of regional installations, although specific examples of MW-scale developments are not provided (source: solarpowerworldonline.com). The company’s service categories encompass solar energy development and full installations, suggesting active residential and commercial work in New Mexico, particularly in Albuquerque and expanding into Colorado (source: bbb.org). Customer testimonials highlight seamless residential installations and loan coordination support, reflecting their commitment to quality service (source: bbb.org).
Recent Developments
No major announcements, contracts won, acquisitions, mergers, or funding rounds have been documented from 2023-2025. The company's growth has been tracked primarily through employee expansion rather than external capital, indicating a stable and self-sustaining business model (source: zoominfo.com). Solar Works Energy earned BBB accreditation on November 30, 2018, and has maintained an A+ rating, reflecting their commitment to quality and customer satisfaction (source: bbb.org). Their consistent inclusion in Solar Power World's state-specific top installer lists for New Mexico in 2023 and 2024 marks operational milestones for the company (source: solarpowerworldonline.com).
Working There
Solar Works Energy offers a variety of roles in solar installation, sales, design, engineering support, customer service, and management across departments such as operations, installation crews, and administration. Recent activity suggests openings amid employee growth, with numbers ranging from 50 to 200 employees (source: zoominfo.com). Hiring primarily focuses on their Albuquerque headquarters and New Mexico service area, with potential expansion into Colorado, although no remote or other office locations have been confirmed (source: bbb.org). The company culture emphasizes mastery through skill perfection, integrity through long-term community commitment, and excellence in customer satisfaction, fostering a family-like team environment as reflected in employee reviews (source: solarworksenergy.com).
Contact
Last updated on 2025-12-27 | Report an issue
Job Description
At Solar Works Energy, we believe solar isn't just about panels and power – it's about people. Our Service Division is growing, and we're committed to protecting the reputation of "The Solar Works Way" by delivering an outstanding customer experience from start to finish.
The Opportunity
We're seeking a Customer Service Representative who is passionate about service, solutions, and making every customer interaction a positive one. You will serve as the first point of contact for service customers, helping them through troubleshooting, scheduling, project updates, and ensuring they feel valued every step of the way.
To complete your application, please take our short assessment test designed to help us better understand your strengths and fit for this role.
Requirements
- Must be fluent in English and Spanish, with strong verbal and written skills in both.
- Previous experience in a call center, concierge, or customer-facing role strongly preferred.
- Excellent phone etiquette, active listening, and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in using CRM and phone systems.
- Positive attitude, professional demeanor, and commitment to in-office teamwork.
Benefits
- Opportunity to join a mission-driven company with a strong reputation.
- Work in a collaborative environment focused on service excellence.
- Competitive salary and benefits package.
- Career growth opportunities as the service division continues to expand.
- Be part of a company that values people – customers and team members.
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About the role
August 1, 2025
Full Time
Company
January 20, 2026
On-site
- Albuquerque, New Mexico, United States
Previous experience in a call center or customer-facing role preferred
UTC-06:00
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