Customer Engagement Specialist

Become a Customer Engagement Specialist with A&R Solar in Seattle, Washington. Serve as the main contact for customers, expertly routing inquiries and providing essential solar education. Enjoy a competitive salary of $24-27/hour and generous benefits, including health insurance and a 401(k) plan. A&R Solar is looking for a Customer Engagement Specialist in Seattle, Washington. In this full-time role, you'll be the primary contact for customers, assessing their needs and routing inquiries across departments. Your tech-savvy skills will shine as you manage customer data in Salesforce and provide essential solar education. Enjoy a competitive hourly wage of $24-27, generous benefits, and a supportive, employee-owned culture that values your contributions.

A&R Solar Seattle, Washington, United States Hybrid Full Time USD 24–27 per hour UTC-07:00

A&R Solar

Company Overview

Name

A&R Solar, an employee-owned company structured as a Social Purpose Corporation (SPC)

Headquarters

Seattle, Washington, United States

Founded

2007

Size

Approximately 50 employees (source: a-rsolar.com). No specific revenue figures from 2023 or later are publicly available, but the company is recognized as one of the largest and fastest-growing solar providers in the Pacific Northwest (source: amicussolar.com).

What They Do

A&R Solar specializes in solar photovoltaic systems, battery storage solutions, and electric vehicle (EV) charging infrastructure, focusing exclusively on these technologies without involvement in wind or hydrogen solutions. The company provides comprehensive services including custom design, permitting, installation, and maintenance for residential solar panels, which average over 12 kW per modern system. They also offer tailored home battery backups designed to address Seattle's frequent outages and overcast conditions, as well as commercial systems for businesses, schools, and public utility districts (source: a-rsolar.com). A&R Solar targets residential homeowners in Washington and Oregon who are facing high energy bills from local utilities, leveraging net energy metering and available rebates to make solar more accessible (source: a-rsolar.com). Their competitive edge lies in their employee ownership model, B Corp certification, and a strong commitment to social and environmental standards, which has earned them recognition on Solar Power World's Top Contractors lists from 2015 to 2024 (source: solarpowerworldonline.com).

Projects & Track Record

A&R Solar has a notable track record of completed projects, including the installation of a solar hot water system at the Seattle Aquarium in 2009 and a significant 73.6 kW photovoltaic array at Neighborhood House in 2010, which was the largest in Seattle at that time. They also completed the first commercial PV system at Walla Walla Community College, showcasing their capability in both residential and commercial sectors (source: a-rsolar.com). Over the years, A&R Solar has installed more than 4,000 residential solar systems, contributing to their reputation as a trusted provider for public utility districts, schools, and various businesses, including those near Starbucks headquarters (source: a-rsolar.com). Their participation in the 2012 Solarize Northeast campaign, which involved installing solar on 52 homes in Seattle, further highlights their commitment to community solar initiatives (source: a-rsolar.com). While specific ongoing projects are not detailed in recent records, their geographic presence primarily spans Washington and Oregon, serving a diverse clientele (source: a-rsolar.com).

Recent Developments

In recent years, A&R Solar has maintained its status as a Top Solar Contractor, as recognized by Solar Power World through 2024, reflecting their ongoing commitment to excellence in the solar industry (source: solarpowerworldonline.com). Although there have been no major announcements regarding new contracts, acquisitions, or funding rounds from 2024 to 2025, the company continues to receive accolades, including nominations for Best Workplaces by the Puget Sound Business Journal and Oregon Business (source: a-rsolar.com). Earlier milestones include recognition in 2015 as a Best Workplace and the 2017 PSBJ 40 Under 40 award for CEO Reeves Clippard, underscoring the company's strong leadership and workplace culture (source: bizjournals.com). Their B Corp certification and Social Purpose Corporation status further reinforce their commitment to social and environmental responsibility (source: a-rsolar.com).

Working There

A&R Solar offers a variety of roles across different departments, including sales, design, project management, and service/maintenance, with a focus on hiring NABCEP-certified professionals. The company is actively recruiting for positions at its headquarters in Seattle and its office in Tualatin, Oregon, as it continues to expand its operations in the Pacific Northwest (source: a-rsolar.com). The culture at A&R Solar emphasizes treating employees like family, fostering a mission-driven environment that prioritizes quality and community improvement. Employee ownership is a key aspect of their culture, promoting resilience and pride among staff, and they invest in training for NABCEP certifications (source: a-rsolar.com). While specific benefits such as health plans or salaries are not publicly documented, the company is committed to providing high-quality jobs that support long-term service and social impact measurement through B Corp standards (source: solarpowerworldonline.com).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-27 | Report an issue

A&R Solar is a 100% employee-owned B Corp and certified Social Purpose Corporation serving the Pacific Northwest since 2007. We help homeowners, businesses, and public agencies go solar—with a deep commitment to people, the planet, and long-term partnerships. Read more about us!

Our Values Guide Everything We Do:

Challenge Accepted — We're always learning, growing, and leveling up. Curiosity and adaptability are part of our DNA.
Enjoy the Ride — We do great work with great people—and we have fun doing it. We celebrate wins, support each other through setbacks, and build a positive, inclusive culture.
Be Genuine — We communicate openly and honestly, even when it's hard. Trust is earned through clarity, follow-through, and owning our mistakes.
Own It — We step up when we see a problem. Everyone here plays a role in our collective success, and we raise the bar together.
Leave it Better — We take sustainability seriously—in our work, our operations, and how we show up for our community.

POSITION SUMMARY

Status: Full-time | $24-27/hour + Generous Benefits
Reports to: Marketing Director
Department: Customer Engagement Team / Marketing

A&R Solar is seeking a tech-savvy, detail-oriented Customer Engagement Specialist to join our Customer Engagement Team—the strategic hub of our customer journey. As our primary customer contact, you'll serve as an expert router and relationship manager, ensuring every customer reaches the right specialist quickly and professionally.

This isn't a script-reading job. You're the intelligent front door to A&R Solar—assessing customer needs, providing light qualification and education, and making smart routing decisions across multiple departments. You'll work closely with our Technical Specialist to handle complex questions and ensure seamless customer experiences.

You'll master multiple platforms while building relationships that protect revenue and drive customer satisfaction. We'll train you on solar—you bring the intelligence, empathy, and tech skills to excel in this mission-critical role.

Expert Customer Routing & Relationship Management

Serve as primary phone contact during business hours for all A&R Solar customers
Quickly assess and route inquiries across five departments: Sales, Service, Accounting & HR, Permitting, and Marketing
Provide light qualification for residential and commercial sales inquiries
Handle standard residential sales intake plus basic solar education

Technology & System Management

Master Salesforce CRM for customer data management and lead tracking
Utilize Google Suite for communication and documentation
Navigate multiple platforms simultaneously (phone systems, chat tools, scheduling software)
Create accurate tickets, log interactions, and manage follow-up workflows

Collaborative Customer Engagement

Partner with Technical Specialist for deeper solar education and technical questions
Coordinate seamless handoffs to appropriate department specialists
Maintain detailed documentation for customer relationship continuity
Contribute to customer experience improvements and process optimization

Revenue Protection & VIP Care

Identify and prioritize high-value prospects and key accounts
Ensure no commercial leads or urgent service issues fall through cracks
Provide empathetic support during customer frustrations or system issues
Maintain A&R Solar's professional reputation through every interaction

REQUIREMENTS

Customer Service Excellence

Proven customer service experience in professional or technical environments
Exceptional phone presence and written communication skills
Unflappable demeanor with ability to handle stressed or frustrated customers
Strong listening skills and emotional intelligence

Technical Proficiency & Learning Ability

Advanced comfort with complex software platforms, such as Salesforce, Google Suite
Quick learner who masters new software and systems efficiently
Tech-savvy problem solver who troubleshoots platform issues independently
Organized multitasker who maintains accuracy across multiple systems

Professional Skills

Smart routing and light qualification capabilities
Detail-oriented with excellent time management
Collaborative team player who supports seamless handoffs
Curious mindset with ability to learn solar industry fundamentals

Bonus Qualifications

Experience with CRM systems (Salesforce preferred)
Familiarity with solar, utilities, or technical industries
Previous intake, qualification, or routing experience

WHAT WE OFFER

Compensation & Benefits

Competitive hourly wage: $24-27/hour
Generous benefits package including health, dental, and vision insurance
401(k) with company match
Paid vacation and sick time
Professional development support

Work Environment

Hybrid flexibility: 3 days remote, 2 days in-office for culture and collaboration
Mission-driven, employee-owned B Corp environment
Supportive, people-first culture that values your input
Opportunity to be part of Pacific Northwest's leading solar company

Ready to be the intelligent, caring voice of A&R Solar? We'd love to meet you.