Area Service Center Supervisor (m/w/d)
d.light
Company Overview
d.light
San Francisco, CA, United States
2007
Employee count is not publicly disclosed, and revenue figures for 2023 or later are not available; however, d.light has raised over $20 million in early venture capital and participated in multiple funding rounds, including a $30 million Series D (source: sfgate.com).
What They Do
d.light is a for-profit social enterprise and certified B Corporation that specializes in solar-powered solutions aimed at off-grid and underserved communities. The company focuses on providing affordable and durable solar lighting, home systems, inverters, and appliances, with a strong emphasis on human-centered design. Their products include solar home systems, portable solar lanterns, and PayGo financing models, which allow customers to pay for their energy solutions in manageable daily installments of 20-50 US cents (source: dlight.com). The technology is designed to last, featuring LiFePO4 batteries that can endure over 2000 cycles, and polycrystalline solar panels ranging from 9W to 40W, making them suitable for various applications in regions lacking reliable electricity (source: dlight.com). By targeting low-income families, small businesses, health centers, and schools, d.light aims to improve the quality of life for millions while promoting sustainable energy practices.
Projects & Track Record
Since its inception, d.light has successfully distributed over 25 million solar products across 62 countries, significantly impacting the lives of approximately 173 million people. Notable projects include installations at the Gora Primary Health Care Center in Plateau State, Nigeria, where their iMAX10 inverters have facilitated critical medical interventions during power outages. Additionally, health centers in Abia State have utilized d.light's technology for phototherapy treatments (source: techxlab.org). Current efforts are focused on scaling PayGo solar home systems in regions like Mt. Kenya's Kiharu area, where they provide essential lighting and educational support, as well as in urban settings like Nairobi for business lighting solutions (source: dlight.com). The company has established partnerships with local distributors and organizations such as Acumen to enhance its reach and effectiveness in delivering solar solutions to those in need.
Recent Developments
In recent years, d.light has gained recognition for its impactful solar solutions, highlighted in the Earthshot Prize video released on October 16, 2024, which showcased how their products have powered 175 million lives across Africa and helped offset 38 million tonnes of carbon emissions (source: youtube.com). The company has also celebrated the milestone of selling 25 million products, contributing to its ambitious goal of reaching 1 billion lives by 2030 (source: techxlab.org). While there have been no major contracts or acquisitions reported for 2023-2025, d.light continues to build on its legacy of innovation and social impact, having previously won the Global LEAP Award in 2016 for its energy-efficient off-grid appliances.
Working There
d.light offers a variety of roles that likely include positions in engineering, sales, customer support, and supply chain management, reflecting its diverse operational needs across global markets. The company recruits talent for its headquarters in San Francisco as well as for field offices in Kenya, India, and China, emphasizing community engagement by hiring local sales agents (source: dlight.com). The culture at d.light is centered around human-centered design and social impact, with a commitment to empowering local communities and ensuring product durability in extreme conditions. While specific employee benefits are not detailed, the company's innovative PayGo financing models suggest a focus on aligning employee interests with customer needs and sustainable practices (source: thecharlesbronfmanprize.org).
Contact
Last updated on 2025-12-26 | Report an issue
Job Description
The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners. This will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.
The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair ' level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).
Responsibilities
- Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
- Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
- Capability building of signed off field technicians/partners/vendors/ to d.light approved curriculum.
- Provide after sales training to acknowledge service center Leads, Technicians, sales team
- Monitoring and tracking of Service Centers performance and audit of the after-sales activities monthly.
- Responsible for designated Region Aftersales KPIs Target as set out on a monthly/annual basis:
- Repair Speed (Turnaround Time, Long Term Pending).
- Used parts return ratio.
- Repair Quality - Repeated Repair Ratio.
- Parts Availability
- Customer satisfaction
- Partnership Review on Service
- Revenue
- Experience metrics: attainment of signed off matrices aimed at better enhanced customer experience in the regions.
- Vendor Payment: Ensure reconciled payment schedules for the designated region ASCs and to be within the approved budget.
Requirements
- A Technical Certification in Computer Science, Maintenance and Electrical engineering. A First Degree in above will be an added advantage.
- Minimum of 2-5 years in a busy field related environment supporting mass segment products (solar energy products, home electronics, mobile phone etc).
- Possess superb customer service skills and an ability to diagnose and solve problems from both technical and non-technical descriptions provided by customers and partners.
- Demonstrate negotiation and monitoring skills in managing 3rd party vendors.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Excellent organizational, multi-tasking and time-management skills.
- Passion for social enterprise, development of people and environment benefits.
Location: Osun State (Iwo)
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About the role
September 10, 2025
Full Time
Company
December 30, 2025
On-site
- Iwo, Nigeria
2-5 years
UTC+01:00
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