Director, SCADA Delivery Operations

Job Description

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

• Outside China and India

About the Role

The Director, SCADA Delivery Operations is responsible for building and operating a centralized, high-performance operations function that drives predictable delivery, global standardization, financial rigor, and scalable growth across hundreds of customer projects executed by geographically distributed CoEs.

This role is a cornerstone of the Delivery Transformation agenda. It integrates project governance, project accounting, tooling & data, and a back-office support function to significantly increase productivity, reduce rework, elevate financial control, and improve margin performance. The Director, SCADA Delivery Operations will also partner closely with Finance and RevOps to deliver a unified Salesforce-first delivery ecosystem and embed continuous improvement and AIenabled automation across processes.

Key Responsibilities

1. SCADA Delivery Operations Strategy, Governance & Standards
   • Define and maintain global delivery playbooks, project lifecycle definitions, gates, and RACI.
   • Establish and enforce standard KPIs, OKRs, and delivery controls across all CoEs.
   • Implement a tiered governance model (portfolio, program, project) with dashboards, recurring routines, and escalation paths.
   • Ensure on-time, on-budget, and on-quality execution through structured governance mechanisms.
2. Project Accounting
   • Lead rollout and adoption of project accounting, including:
     • Timesheets
     • Cost actuals & forecasting
     • Revenue recognition rules
     • Margin tracking and variance analysis
   • Drive financial discipline, improving PM accountability on scope, invoicing, cost visibility, and profitability.
   • Partner with Finance to ensure alignment on policies, monthly close processes, and reporting accuracy.
3. Project Back-Office Support Function
   • Standardize core support functions:
     • Project setup & hygiene
     • Resource scheduling assistance
     • Documentation & reporting
     • Change request processing
4. Tooling Ownership
   • Act as business owner for the Delivery Tool Stack, and collaborate on requirements, ensure consistent use, and partner with Business Applications on enhancements and roadmap: Salesforce CloudCoach, Jira/Confluence, among others.
   • Drive adoption of structured data, automated workflows, and governance controls from a business perspective within the solutions.
5. Portfolio Insights, Metrics & Reporting
   • In collaboration with Revenue Operations, build and maintain a global delivery dashboard covering Project health and risks, Backlog burn, Forecast accuracy, Cost & margin trends.
   • Enable data-driven decisions through real-time, reliable portfolio insights.
6. Continuous Improvement & AI
   • Lead a continuous improvement program targeting playbook adoption and process simplification.
   • Identify and embed AI/automation opportunities.
   • Work closely with CoEs and other functions to ensure engagement, clarity, and continuous feedback loops.

Required Qualifications

Experience

• Demonstrated experience in Project Management, PMO leadership, or Delivery Operations within software, or technology-enabled services.
• Experience managing large, global project portfolios and distributed teams.
• Success in driving transformation, standardization, and process adoption.
• Strong background in project financials, cost control, forecasting, and revenue recognition.
• Proven experience deploying or operating Salesforce and integrated ERP systems.

Skills

• Deep expertise in PMO frameworks and delivery models.
• Strong analytical and data storytelling capability.
• Excellent cross-functional influence with senior leaders.
• Ability to balance strategic vision with hands-on execution in a scaled delivery environment.
• High adaptability and resilience in fast-moving, evolving organizations.

Preferred Qualifications

• Experience in renewable energy, grid software, or industrial software environments.
• Knowledge of professional services automation tools and project accounting implementations.
• Background in Lean, Six Sigma, or continuous improvement methodologies.
• Experience managing low-cost/global shared services or offshoring models.
• Familiarity with AI productivity tools for delivery organizations.

Success Metrics

• Standard playbooks and KPIs operational in all CoEs.
• PMO dashboards live and adopted.
• Project accounting fully implemented with timesheet compliance.
• Productivity uplift (reduced internal time, increased throughput).
• Improved margin performance driven by better control & forecast accuracy.
• Back-office support team fully functioning with measurable reduction in administrative load.
• Veritas (Salesforce & Netsuite) processes stabilized and used consistently globally

Life @ Power Factors

We are an agile software development company - big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

Why Join Us

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

We Are an Equal Opportunity Employer

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.