Director of Client Success (m/w/d)

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

Omnidian is seeking a Director of Client Success, Residential Markets to serve as the strategic architect for our most significant national-scale partnerships. In this high-impact role, you will own the lifecycle, satisfaction, and commercial growth of major solar financing and operations clients who rely on Omnidian for comprehensive technical and financial asset management. As the executive "voice of the client," you will bridge the gap between our partners' large-scale residential portfolios and our internal execution teams. You will ensure that our asset management products-ranging from technical performance monitoring to financial reporting-align perfectly with the strategic objectives of national-level financiers and asset owners.

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:
• Executive Relationship Strategy: Act as the primary owner for national-scale residential solar financiers and O&M providers. You will navigate complex client organizations to influence key decision-makers (C-suite, Heads of Asset Management) to ensure long-term retention and partnership health.
• Team Leadership & Development: Lead, mentor, and scale the Residential Client Success Management (CSM) team. You will foster a culture of high performance, guiding the team from tactical support to strategic account management.
• Portfolio Performance & Financial Yield: Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees. You will be accountable for the narrative regarding yield expectations, SLAs, and technical uptime.
• Commercial Growth: Identify and execute opportunities for service expansion and upsell within existing major accounts, turning service delivery into revenue growth.
• Operational Excellence & Advocacy: Lead Quarterly Business Reviews (QBRs) that provide actionable insights rather than just data. You will partner with Product, Engineering, and Field Operations to advocate for features that drive value for national-scale clients.
• Contractual & Risk Management: Deeply understand and enforce Master Service Agreements (MSAs). You will ensure all technical and financial deliverables are met while proactively managing conflict and driving positive outcomes with at-risk accounts through transparency and solutions.

Who You Are

• Professional Experience: 10+ years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role specifically supporting Third-Party Owned (TPO) residential portfolios.
• Financial Mastery: Deep understanding of solar project finance, including Tax Equity structures, PPA/Lease mechanics, and the financial impact of technical underperformance on asset valuation.
• Technical Fluency: High level of comfort discussing solar system architecture, inverter performance, and monitoring hardware (DAS) with technical stakeholders.
• Contract Expertise: Demonstrated experience managing multi-million dollar contracts, specifically enforcing MSAs and SLAs.
• Education: Bachelor's degree in Business, Engineering, Finance, or a related field.

Experience You'll Need

• Executive Presence: You command the room in high-stakes discussions with large-scale corporate entities and financiers. You speak the language of asset owners.
• Analytical Storyteller: You have the ability to translate complex technical data and financial metrics into a clear, executive-level narrative regarding portfolio health.
• Strategic Problem Solver: You excel at conflict resolution. You do not just report problems; you propose solutions that balance client satisfaction with internal profitability.
• Cross-Functional Influencer: You can navigate internal politics and advocate for your clients without losing sight of company goals.

Experience That's a Plus

• Advanced Education: MBA or an advanced degree in Renewable Energy or Sustainability.
• Industry Network: An existing network of relationships within residential solar or major national financing institutions.
• Tech Stack: Proficiency with Salesforce, BI tools (such as Sigma), and specialized solar monitoring platforms.
• Policy Awareness: Familiarity with state-level solar policies (e.g., NEM 3.0) and federal incentives (IRA).
• Field Experience: Background in solar O&M or Field Service, providing a "boots-on-the-ground" perspective.

Work-Life & Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We're a fast-growing startup, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

$135,000 - $175,000 a year

Midpoint: $157,000

Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.