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Enpal

Salesforce CTI & Support Admin (f/m/d)

Conviértete en Salesforce CTI & Support Admin en Enpal, Alemania. Impulsa iniciativas de crecimiento, optimiza el servicio al cliente y gestiona tareas del centro de contacto. Disfruta de trabajar en una startup en rápido crecimiento enfocada en energía verde.
Enpal
Enpal
Berlín, Alemania   Flexible   Tiempo Completo  UTC+01:00

Enpal

Descripción de la Empresa

Enpal

Berlín, Alemania

2017

Modelo de Negocio

Energía Renovable

Instalación y alquiler de sistemas de energía solar

Alquiler de paneles solares, venta de energía generada

Ubicaciones y Geografía

Operan principalmente en Alemania, con planes de expansión en otros países europeos.

Cultura de la Empresa

Su misión es hacer que la energía solar sea accesible para todos, promoviendo la sostenibilidad.

Fomentan un ambiente de trabajo colaborativo y dinámico, centrado en la innovación.

Ofrecen programas de formación continua y oportunidades de crecimiento profesional.

Actividades y Proyectos

Implementación de soluciones solares en viviendas y empresas en Alemania.

Desarrollo de tecnología de almacenamiento de energía para optimizar el uso de energía solar.

Comprometidos con la reducción de la huella de carbono y la promoción de energías limpias.

Oportunidades Laborales

Buscan profesionales en ventas, ingeniería y gestión de proyectos.

Ofrecen horarios flexibles, trabajo remoto y un ambiente inclusivo.

Información de Contacto

LinkedIn de Enpal

Carreras en Enpal


Última actualización el 2025-01-15 | Informar un problema

Our goal is a solar power system on every roof, a storage unit in every house, and an e-car in every garage. How are we achieving this? Enpal makes solar easy: we sell solar power systems, electricity storage and EV Wallboxes at an all-inclusive rate, supplemented by a favorable green electricity tariff, and intelligently networked into an integrated overall solution.

We are just at the beginning of our journey to becoming Europe's largest energy company. That's why we're looking for talented people to accompany us on this journey, leave their footprint and celebrate successes together with us.

As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we continue to advance our mission of green energy for everyone. Be part of this success story and change the world with us!

Job Description

Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.

You will:

  • Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment.
  • Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce.
  • Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring.
  • Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels.
  • Streamline customer service support processes and integration with other systems, such as Microsoft Teams.
  • Manage operational requests, troubleshoot issues, and collaborate with diverse user groups.
  • Develop and maintain documentation on processes, policies, and application configurations.
  • Conduct training sessions for business owners on new features and assist with rollouts.

Qualifications

You bring:

  • Experience in contact center environment or telephony-related work, with knowledge of integrating contact center platforms with CRM solutions like Salesforce.
  • Minimum 2-3 years of experience as a Salesforce Administrator or similar roles, ideally in Sales and Service Cloud.
  • Strong analytical, communication, organizational, and problem-solving skills.
  • Ability to work effectively in a collaborative team setting.
  • Curiosity about helping others and converting problems into solutions.

Additional Information

  • The chance to be part of a fast-growing and future-oriented startup: we are one of the biggest players in the solar business.
  • Help to make the world a bit better: we are all about green energy.
  • Work with the best in the industry and grow with us: there’s plenty of room for your ideas.

At Enpal, we are proud of the diversity of our team. No decisions are made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age, either during recruitment or employment. We strongly encourage women, neurodivergent people, people of color, and LGBTQ(+) people to apply. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.

Sobre el rol

17 abril 2025

Tiempo Completo

Empresa

17 abril 2025

Flexible

Enpal

  •  Berlín, Alemania

2-3 years

UTC+01:00

Aplicar ahora

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Cómo estás conectado

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