Apprenticeship – ERP Application Support Technician F/M

At Qair, we have opted for a flexible organizational structure that encourages staff versatility and enables the company to adapt constantly to market needs.

Our corporate culture is inspired by the entrepreneurial spirit that has driven Qair since its inception. Far from traditional hierarchical management, we promote initiative-taking and autonomy, fostering an environment conducive to innovation and creativity.

We are an independent renewable energy company. Our 640 employees operate more than 1 GW of assets across 20 countries and develop a portfolio exceeding 35 GW.

Our culture, based on trust and mutual respect, allows our employees to grow professionally and contribute actively to the company’s success. We stimulate collective performance and equip ourselves to meet the challenges of an ever-evolving market.

The position is based in Montpellier.

Are you seeking a stimulating and empowering challenge, where boldness and innovation are rewarded? Join us and unleash your potential!

Main Tasks

Main responsibilities of the ERP Application Support Technician:

Assist users daily in using software

• Provide first-level support through mastery of software (ERP: finance, accounting, purchasing);
• Receive, analyze, and formalize user requests (anomalies, change requests);
• Ensure request tracking and manage associated reporting;
• Complete and improve training materials and technical documentation.

Manage and follow up on user issues

• Report software issues encountered by users to the ERP manager;
• Analyze and escalate issues to the ERP manager that couldn’t be resolved (beyond first-level support). If necessary, contact the vendor, ensure follow-up on the implementation of fixes, and participate in testing as needed.

Animate user communities and implement a continuous improvement approach for each software

• Propose and implement improvement solutions for functional or technical processes;
• For various correction and evolution requests, coordinate with Business Referrals to ensure the coherence of implemented solutions;
• Propose and disseminate best practices to reduce errors and improve the user experience;
• Edit and track business indicators related to the software in place (performance, usage level, etc.).

Additional tasks may be assigned to you as needed.

Skills Required

The following skills are essential for the position:

• Ability to provide first-level IT technical support;
• Proficiency in Microsoft Office Suite;
• Fluent level of English;
• Proficiency with IT and digital tools.

The following skills will set you apart from other candidates:

• Knowledge of Sage X3;
• Ability to provide second-level IT technical support;
• Analytical skills and open-mindedness;
• Strong sense of teamwork and collaboration;
• Demonstrated teaching skills;
• Curiosity and a propensity for self-directed learning.

This position will not meet your expectations if you do not have an interest in providing technical IT support in English.

Benefits

Meal vouchers at €9.50.

TYPE OF EMPLOYMENT: Apprenticeship starting in September 2024

LOCATION: Montpellier