Senior Account Manager

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Senior Account Manager, Retail. In this role, you will be responsible for the successful planning, execution, and management of various retail programs that drive sales and offer excellent customer experience.

• Lead Generation Management: Manage the overall performance of multiple 3rd party Lead Generation Companies ensuring performance meets or exceeds expectations.
• Retailer/Partner Management: Develop and cultivate relationships with retailers and strategic partners ensuring strong partnerships and long-term success.
• Data Analysis, Reporting and Budgeting: Track program performance through data analysis, generate reports to measure program effectiveness and identify areas for improvement.
• Compliance: Ensure overall compliance with company policies, industry regulations and retailer/partner guidelines.

Essential Job Duties and Responsibilities

• Lead Generation Management: Develop, project manage and launch new retail lead generation programs.
• Oversee and manage relationships with multiple 3rd party lead generation companies to ensure strong relationships and overall programs are running smoothly.
• Create, track, monitor and analyze KPI’s for each 3rd party lead generation company including setting clear expectations, weekly progress reviews and solving for any issues.
• Support and resolve any 3rd party lead generation company’s questions, issues or concerns surrounding the program.
• Motivate and coach 3rd party lead generation companies to achieve established targets.
• Key liaison with call center for lead routing, appointment rescheduling and lead dispositions.

Due to the nature of this position, a criminal history may have a direct, adverse, and negative relationship on each of the duties listed, which may potentially result in the withdrawal of a conditional offer of employment.

Freedom Forever is a fair chance employer and will consider qualified applicants with a criminal history in a manner consistent with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This position requires a background check. However, unless an exemption applies, you will not be asked to provide information about any criminal history unless you receive a conditional offer of employment.

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.