
Service Desk Engineer

Commonwealth Fusion Systems (CFS)
Présentation de l'entreprise
Commonwealth Fusion Systems (CFS)
Cambridge, MA, États-Unis
2018
Modèle d'affaires
CFS opère dans le secteur de l'énergie, en se concentrant sur la fusion nucléaire comme source d'énergie propre et durable.
Les activités principales de CFS incluent la recherche et le développement de technologies de fusion nucléaire, ainsi que la construction de prototypes de réacteurs de fusion.
Les sources de revenus de CFS proviennent principalement des financements de recherche, des partenariats industriels et des investissements dans des projets de fusion.
Localisations et géographie
CFS est principalement basée aux États-Unis, mais elle collabore également avec des institutions et des entreprises à l'international pour développer des technologies de fusion.
Culture d'entreprise
La mission de CFS est de rendre l'énergie de fusion accessible et abordable, contribuant ainsi à un avenir énergétique durable. Ils valorisent l'innovation, la collaboration et l'engagement envers la durabilité.
CFS favorise un environnement de travail dynamique et collaboratif, où les employés sont encouragés à partager des idées et à innover. Ils mettent l'accent sur la diversité et l'inclusion au sein de leurs équipes.
CFS investit dans le développement professionnel de ses employés en offrant des formations continues et des opportunités de croissance au sein de l'entreprise.
Activités et projets
CFS travaille actuellement sur le projet SPARC, un réacteur de fusion qui vise à démontrer la faisabilité de la fusion nucléaire comme source d'énergie. Ce projet est un jalon important vers la commercialisation de l'énergie de fusion.
Ils ont développé des aimants supraconducteurs qui permettent d'atteindre des températures et des pressions nécessaires pour la fusion, ce qui représente une avancée significative dans le domaine de la fusion nucléaire.
CFS s'engage à promouvoir des pratiques durables dans ses opérations, en visant à réduire l'empreinte carbone et à utiliser des ressources renouvelables dans ses projets.
Opportunités de carrière
CFS propose régulièrement des postes dans des domaines tels que l'ingénierie, la recherche scientifique et le développement technologique. Ils recherchent des candidats passionnés par l'innovation et la durabilité.
Les employés de CFS bénéficient d'un ensemble d'avantages compétitifs, y compris des programmes de santé, des congés payés et des opportunités de développement professionnel.
Informations de contact
Dernière mise à jour le 2025-03-27 | Signaler un problème
Job Description
Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy.
Combining decades of research, top talent and new technologies, we’re designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future.
We’re in the best position to make it happen. Since 2018, we’ve raised over $2 billion in capital – more than any other fusion energy company in the U.S.
Now we’re looking for more thinkers, doers, builders, and makers to join us. People who’ll bring new perspectives, solve tough problems, and thrive as part of a team.
If that’s you and this role fits, we want to hear from you.
Join the power movement as a Service Desk Engineer
Are you an experienced service desk professional or budding systems administrator that strives for more and craves engineering projects and experience? The Service Desk Engineer will be on a team responsible for being the first point of contact and escalation for any and all IT issues. In addition, this role will report to the IT Service Desk Lead and work very closely with the infrastructure team on foundational infrastructure, architecture, and security projects. We’re looking for someone who’s a motivated "ticket slayer" on the service desk and asks the right questions to understand the business process of our users. We’re hoping to find someone who brings the knowledge and experience working to automate our processes such that we avoid repetitive manual labor and service tickets altogether in the first place.
What you'll do
- Work on a team as a primary point of contact to deliver top-notch support to our highly technical end users with grace, patience, and efficiency
- Assist in the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal
- Work day to day with members of our IT team to assist in engineering projects and various tasks as needed
- Implementation and support of enterprise solutions such as Mobile Device Management, Identity and Access Management, Enterprise Anti-Malware, Imaging, etc.
- Collaborate with the cybersecurity team to remediate vulnerabilities: Partner with cybersecurity analysts to address identified security risks, including deploying patches, implementing encryption, and updating security configurations on end-user devices to ensure compliance with security policies and industry best practices
- Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems and the ability to work independently but also strong team collaboration and communication skills
- Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful
- Provide rotational off-hours support as well as occasional after-hours availability for system upgrades, etc.
- Execute on short to mid term assignments that are set by management. Some problem solving skills are required and engages appropriate resources when barriers arise. Able to plan out work based on clearly defined goals. May begin contributing to policy or process development. May manage some limited risk associated with their work and informs and engages management early for support
- Understand how their work fits into team strategy, and are able to prioritize short to mid term tasks to align with that
- Provide assistance with instructing more junior team members by showing how specific tools are used or specific well defined tasks are completed.
What we’re looking for
- Previous experience providing customer-facing desktop support
- Experience participating in the implementation and support of enterprise wide systems (e.g. G Suite, Freshservice, Okta, Zoom, etc.) as well as experience auditing systems
- Experience developing and managing Okta and FreshService workflows and other automation
- Experiencing working in and understanding of an Active Directory / Azure AD environment
- Experience supporting end users on Windows, Mac, and Linux
- JAMF, MECM/SCCM or Intune experience imaging machines, providing remote support, and supporting remote installation of applications
- Previous experience in supporting users both in office and working remotely
- AWS and Infrastructure experience a plus
- Networking and security experience a plus
- Scripting and automation experience a plus
- Linux experience a plus
- Familiarity with the organized chaos that comes within a startup environment
Bonus points
- Preferred experience in a mixed technology environment with Microsoft, Google and Apple products
- Jira, Confluence, and Fresh Service Management experience
- Relevant IT certifications (Comptia A+ N+, Security +)
Must-have requirements
- Occasionally lift up to 50 lbs
- Perform activities such as typing, standing, and sitting for extended periods of time
- Willingness to travel or work required nights/weekends/on-call occasionally
- Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics
$80,000 - $180,000 a year
Salary range for this full-time position + equity + benefits. The actual salary will depend on level, location, qualifications, and experience. The range displayed on each job posting reflects new hire salaries for the position across all US locations. Benefits include:
- Competitive compensation with equity
- 12.5 Company-wide Holidays
- Flexible vacation days
- 10 sick days
- Generous parental leave policy
- Health, dental, and vision insurance
- 401(k) with employer matching
- Professional growth opportunities
- Team-building activities
At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. As we grow, we’re eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges.
We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law.
À propos du rôle
- Somerville, Massachusetts, États-Unis
Previous experience in customer-facing desktop support required.
UTC-05:00
Postuler maintenant
Offre d’emploi expirée ?Veuillez indiquer à Commonwealth Fusion Systems (CFS) que vous avez trouvé cet emploi sur Rejobs. Cela nous aidera à croître et à amener plus de personnes à travailler dans l'énergie renouvelable !
Comment vous êtes connecté
Voir les connexionsConsultez vos contacts chez Commonwealth Fusion Systems (CFS) sur LinkedIn afin d'optimiser votre réseau pour postuler à ce poste.
Emplois similaires près de Somerville, Massachusetts, États-Unis
Partager avec des amis
Les enjeux sont élevés, et le temps des discussions est révolu. C’est le moment d’agir. Aidez un ami à accélérer la transition vers un avenir durable.
Partagez cette offre d’emploi – Service Desk Engineer – avec vos proches, et aidez-les à trouver une carrière dont ils pourront être fiers.