Field Service Manager (m/w/d)

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.

The main purpose of this role is to manage the day-to-day operations consisting of warranty execution, contract coherence of executed service agreements, and managing the resources to accomplish this task. This role will also assist in creating polices and procedures for completing said task.

The Manager, Field Service is accountable for managing the Field Service team for all field service operations including but not limited to commissioning and warranty services. This includes ensuring adequate staffing, scheduling, dispatching of field resources to meet Eos’ service obligations while promoting and ensuring a “safety first, safety always” culture. This position ensures that field service personnel follow all field service processes and procedures, ensures timely delivery of services and reports of performed field activities.

Responsibilities

• Manage the operations of the sites during the commissioning and warranty process.
• Manage the number of resources required to complete commissioning and warranty services within budget.
• Independently manage the daily, ongoing Eos field service warranty team, including scheduling, dispatching, and training of the field service resources, including service partners.
• Support the recruiting, performance management, and employee and partner development for field services resources.
• Manage the Eos service Partner program, including selecting, training, and reporting.
• Working with other departments, i.e., Engineering, Product Management, to continuously improve product serviceability and service offerings and efficiency.
• Develop and maintain expert knowledge on Eos’ services and capabilities and serves as a service operations subject matter expert to support sales engagements and contract negotiations if required.
• Provide leadership to create and foster best-in-industry levels of customer satisfaction.
• Help evolve Eos service operations in a profitable service business through service optimization.
• Innovate and drive continuous improvements projects.
• Maintain a working knowledge and cooperate with internal departments, i.e., HS&E on safety programs like NFPA70E, LOTO, OSHA10, NERC, etc.
• Develop strategies to ensure and mange continuous site operations (logistics, spare parts, storage, etc.).
• Manage multiple large and complex projects and teams at the same time.
• Provide Leadership for Eos’ Field Service Health and Safety program in collaboration with Eos’ Health and Safety department and promote a “safety first and safety always” culture for the field service operations team.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Knowledge, Skills, and Abilities

• Ability to work independently, and proactively with minimal supervision
• Ability to work in a fast paced, unstructured environment
• Exceptional communication skills; ability to lead by example and through influence
• Understanding of DC Electrical systems and controls.
• High attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• This position will require periodic domestic and international travel.
• Proficiency in the English language, both written and verbal, is required
• Solid Computer skills: Windows, Office, Teams, Field Service Management Software

Education and Experience

• Bachelor's degree in technical field required.
• Bachelor's degree in management preferred.
• Minimum of 8 years' experience leading a field service or O&M team required.
• 5 years of experience in electrical, power electronics, alternative energy, and networking/communications is preferred.
• At least 3 years of BESS operations experience is preferred.

Travel

• Overnight/North America: 10-25%

Working Conditions

• Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.