Lead - Customer Claims

Job Description

KK Wind Solutions is seeking a Customer Claims Specialist to strengthen our global NCR (Non-Conformance Report) handling system. This role is pivotal in ensuring timely escalation of customer cases and enhancing the quality of claim-affected components through strong internal collaboration.

Responsibilities

• Prioritise and escalate customer claims based on impact and urgency
• Act as the main contact for NCR and repair handling for assigned customers
• Strengthen global NCR processes and improve component quality
• Collaborate across departments: purchasing, warehouse, production, sales, and quality
• Lead negotiations and build strong customer relationships
• Communicate effectively across all levels of the organisation
• Demonstrate commercial and financial awareness
• Take ownership of claim resolution and drive continuous improvement

Our requirements

• Bachelor's degree in Mechanical, Electrical, or related field
• Minimum 3 years of experience in customer claims or similar role
• Strong communication and negotiation skills
• Problem-solving mindset and decision-making ability
• Fluent English (negotiation level)
• Ability to work in a fast-paced, global environment

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Emilia Łukaszewicz +48 784 - 415-376