Working Student Customer Success (m/w/d)

At ACCURE, we empower batteries and those who use them. Batteries are a key element of our clean energy and mobility future. ACCURE makes batteries safe, reliable, and sustainable through the power of the cloud. Using our highly scalable monitoring and optimization platform, we drastically improve the performance of batteries in electric vehicles and grid storage systems around the world.

Our mission: Safe, efficient, and sustainable batteries for a clean energy future.

At ACCURE, we need passionate builders and storytellers who believe in our common vision of a clean energy future. Our diverse team values both passion and humbleness. We are eagerly seeking highly motivated individuals to join our fast-growing international team. If you're a student at RWTH Aachen and seeking an opportunity to work while studying, we are excited to present this unique chance. As leaders in the battery field, we continuously push the boundaries of innovation and sustainable energy solutions. We're on the lookout for analytical and forward-thinking individuals with a genuine passion for batteries and a determination to create a meaningful impact in the industry.

Your Role

• Supporting the customer journey: Support daily business operations and assist with customer inquiries. Work closely with our Customer Success team on product management tasks and professional services, around BESS.
• Market Research: Investigate the latest trends, technologies, and developments in the energy market, with a focus on Battery Energy Storage Systems (BESS). Investigate how new regulations can impact our customers and open up new business opportunities.
• Implement New Ideas: As a young and agile company, we welcome and value new ideas for improvement in our product and services. Take ownership for such implementations!
• Share Insights on Batteries & Markets: Customers rely on our expertise and trust our recommendations. Your work will have a direct impact on battery operations and their positive effect on the environment.
• Data Analysis: Analyze performance data from battery systems across the globe to uncover actionable insights.
• Professional services: Supporting customers in their journey well before operation of their batteries, with advices during procurement phase.

Your Skills

• Studies: You are enrolled in a technical degree program with a focus on battery systems, electrical engineering, or energy management.
• Experience & Interest: Ideally, you have first experience with data analytics. You are curious and eager to understand complex systems and networks.
• Software Skills: Profound proficiency in Microsoft Office. Experience with Java is a plus.
• Working Style: Self-driven, well-organized, and structured. You bring initiative and enjoy solving problems independently.
• Personality: Reliable and communicative team player with a passion for innovation and sustainability.
• Languages: Strong communicational skills in English. German is a plus.

Our Offer

• Enhance your skills: Elevate your analytical, problem-solving, and technical skills, mastering python and other tools that are crucial in the fast-paced battery world.
• Contribute to change: Your work won't be confined to a back corner. You'll actively contribute to projects, leaving a lasting impact for ACCURE.
• Cultivate creativity: Embrace a culture of curiosity, experimentation, and creativity that encourages you to think beyond boundaries.
• Learning: You get the chance to collaborate with and learn from leading battery experts on battery diagnostics, field data analysis, cutting-edge cloud-based infrastructure and many more.
• Experience: An opportunity to experiment with one of the world's largest (and constantly growing) battery operation datasets.

At ACCURE, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at ACCURE. We strive to embed it not just into our core values but throughout our entire ecosystem.