Customer Success Intern

Job Description

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it a reality.

For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

Department Overview

The Customer Success team takes a lead role with customer management once Bloom systems have been installed and energized. Key activities include account management, customer outreach (newsletters, surveys, etc), strategic initiatives, and customer support. The CS team collaborates with other customer-facing teams at Bloom to drive long-term customer satisfaction.

Position Responsibilities

• Collaborate with Customer Success team to execute key initiatives
• End-to-end ownership of one or more project initiatives (from design to successful implementation)
• Engage with customer base on a regular basis
• Identify and implement improvements to current end-to-end Customer Success and onboarding processes
• Define and implement improvements to Bloom's Customer Success software platform
• Track and administer key Customer Success metrics

Minimum Qualifications

• Currently a student earning a Bachelor's degree in Business Administration, Data Analytics, Mathematics, or any relevant discipline to Customer Success / Customer Experience
• Must be graduating between spring 2026 and summer 2027

Desired Qualifications

• Outstanding analytical and communication skills
• Strong educational background
• Demonstrated ability to manage multiple projects and work streams simultaneously and efficiently
• Working knowledge of business software applications (Word, Excel, PowerPoint, etc.)
• Client facing experience in Customer Success, Customer Support, and/or technology consulting is a plus
• Experience with customer management platforms (Salesforce, Gainsight, etc), and/or energy and construction domains is a plus

Visa Sponsorship

Bloom Energy is unable to provide VISA sponsorship to interns or new grad hires on an F-1, J-1 or other visa for this position, regardless of CPT or OPT status.

EOE Statement

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodation, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Salary Statement with pay range

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position is based on various factors including, but not limited to, relevant skills and experience.

Salary Ranges:

$31.25 - $34.25