Technical Support Engineer

Job Description

Our mission is to make clean power accessible. We are passionate about making a positive impact on communities and the environment where we work.

We're designing, financing, building and operating the world's most sophisticated battery systems to enable the take up of more renewable power, electrifying fleets for cleaner air, and providing clean, portable power including repurposed electric vehicle batteries. Our proprietary software and data analysis optimises operational performance for our customers to reduce emissions and costs.

Since we began in 2017, we've raised over £2.7 billion in debt and equity funding and transformed it into >1.2GW of grid-connected batteries live or under contract and c.3,400 electric vehicles supported. We have operations in the UK, Europe, Australia, New Zealand, and the US and Canada, with a global headquarters in London.

We're the leading owner and operator of battery storage in the UK, supporting the National Grid with the uptake of renewable power. We also work with c.90% of the UK's major bus companies, powering 25% of the UK e-bus market. We're also the number one owner and operator of e-buses in Australia and New Zealand, and are quickly expanding into light commercial vehicles and trucks. Our rapidly growing company is looking for highly talented and motivated people to join us.

The Opportunity

Zenobe is looking for a skilled and driven engineer to join the Portable Power team. This role will be responsible for contributing to the execution of asset management processes, project installation and customer technical support. The engineer will become a product specialist in mobile BESS and temporary power and apply this knowledge to support projects and customers across multiple industries such as construction, events, utilities and medical. The role will be based at our Portsmouth facility but will involve regular travel to sites.

A Taste of the Day to Day

• Support Facility Operations
  • Processing of BESS, spares and tools in line with ISO standards
• Maintenance and Fleet readiness
  • Perform pre and post deployment inspections and testing
  • Diagnose and coordinate repair of units
  • Carry out scheduled maintenance
  • Coordinate compliant BESS transport
• Fleet Technical Support
  • Provide ad-hoc technical support to projects including scheduled on-call periods out of hours
  • Troubleshoot systems remotely and on-site to minimize downtime
  • Support rapid mobilisation and demobilisation of equipment
• Installation, Commissioning and Decommissioning
  • Support set up of mobile BESS at customer sites
  • Verify electrical connections, earthing and safety
  • Configure system parameters to suit application
  • Oversee safe shutdown and return-to-fleet readiness
• Customer and Operations Support
  • As part of wider team, act as technical liaison between customers, L1, BD and engineering
  • Provide training and support during handover
  • Assist with demonstrations and pilot projects
• Documentation and Process Improvement
  • Complete service reports, fault logs and deployment records
  • Support development of standard operating procedures

Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability by; integrating these principles into daily responsibilities, ensuring a safe and supportive work environment, promoting both the physical and mental health of self and colleagues, and adopting sustainable and energy-efficient practices to minimize environmental impact. By doing so, each employee at Zenobe plays a vital role in fostering a culture that prioritises overall safety, holistic wellbeing, environmental sustainability in our business operations.

What We're Looking For

We realise that certain groups of people are less likely to apply for a role if they don't meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well, we encourage you to apply with a CV that highlights your transferable skills and experience. Above all, Zenobē is looking for collaborative, flexible, empathetic people who are interested in creating and promoting practical routes to a zero carbon world.

• An Electrical Engineer or hands on Electrician with site based experience
• 2-5+ years experience in temporary power, energy storage or field service
• BS7671 Certification
• Valid full UK driving license
• Excellent organisational skills
• Strong interpersonal skills
• Good understanding of:
  • Mobile or containerized BESS
  • Hybrid and microgrid systems (BESS + generators)
  • Inverters, PCS, BMS, and EMS
  • SCADA, monitoring systems
  • AC/DC power distribution and safety
• BS7909 qualification and experience desired but not mandatory
• CSCS Gold Card qualification desired but not mandatory
• Forklift license desired but not mandatory
• Dangerous Goods qualification desired but not mandatory
• Be adaptable - growth means fast-pace and constant change, you handle uncertainty with a positive, solution-oriented attitude.

Working at Zenobe

We're passionate about sustainability and are proud to offer Team Zenobē a pioneering and collaborative working environment. We encourage our people to take ownership of their career progression and celebrate those that can think outside the box.

If you'd like to join our community of likeminded people hit the apply button now, we'd love to hear from you!

What We Offer

Charge your career at Zenobē and receive

• Up to 33% annual bonus for being awesome
• 25 days holiday, plus bank holidays
• Private Medical Insurance
• £1,500 training budget per year, to ensure you grow as we do
• EV Salary Sacrifice Scheme
• Pension scheme, up to 8% matched contributions
• Enhanced parental leave
• Cash back health plan
• Plus more

Lots of our people work flexibly in many different ways, including part-time, flexitime and hybrid working. We can't promise to give you exactly what you want, but please talk to us about the flexibility you need and let's see how we can make it work.

Our Approach to Diversity and Inclusion

Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Zenobē. If there are any adjustments that would help improve your experience with Zenobē, please let us know when you apply.