B2B Senior Manager - Performance Insight & Analytics

Job Description

This role will establish and lead the central B2B analytics and insight hub, responsible for delivering the full suite of reporting, analysis and modelling to support our performance management framework and broader business needs. The role also owns operationally critical processes such as broker commissions and internal commission schemes, ensuring integrity, control and timely execution.

You will build and lead a team of analysts, setting the vision, structure and ways of working for this newly established function, and driving the evolution of the organisation's data and insight capabilities. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like

Key Responsibilities

• Lead the delivery of performance insight and reporting as per the B2B performance framework plan.
• Work with the Strategy, Performance & Change Management leadership to translate framework requirements into actionable reporting and insight plans, incorporating stakeholder feedback on usability and value.
• Ensure delivery of high-quality, timely ad hoc analysis to support performance projects, regulatory requests (e.g. Ofgem RFIs), and business decision-making.
• Drive the development and evolution of data tooling, reporting platforms and modelling capabilities to meet business needs, in collaboration with the data engineering team, finance business partner and wider commercial function
• Collaborate with technology, finance, and regulatory teams to ensure robust data governance, accuracy and process integrity.
• Own and oversee critical operational processes including broker commissions and internal performance-related pay processing.
• Recruit, develop and lead a team of analysts, creating a high-performing central analytics hub with clear ways of working, sprint planning and communications.
• Build capability within the team, developing technical, analytical and stakeholder engagement skills.

About You

The Experience we need

• Extensive experience leading performance insight, analytics or data reporting functions.
• Strong grasp of agile delivery methods (e.g. sprint planning, backlog management).
• Strong background in developing and managing reporting frameworks aligned to business performance management.
• Expertise in data visualisation tools, data modelling, dashboard development and reporting automation.
• Proven ability to lead and develop analyst teams, including recruitment, coaching and capability building.
• Excellent stakeholder management skills, able to balance framework integrity with stakeholder needs. Sound knowledge of process controls, especially in relation to commission and incentive scheme processing.
• Ability to operate in an environment of change and ambiguity, setting clear direction and structure.
• Familiarity with tools such as Power BI, Tableau, SQL, Python or equivalent.
• Desirable: Experience in regulated industries or complex, multi-stakeholder B2B environments

The type of Person we're after

• Exhibits inspirational leadership with a proven ability to coach and develop others.
• Is passionate about disrupting the energy sector.
• Is happy to test and challenge assumptions and the business status-quo.
• Is calm and resilient in the face of an ever-evolving industry.
• Has a curiosity and a positive attitude towards problem-solving.
• Solutions focused with the ability to derive and communicate conclusions with clarity.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.