Expert en processus métier (H/F)

Job Description

ScottishPower Customer Business is hiring a Business Process Expert to join their Centre of Excellence department within the UK Operation. Reporting to the Change Management Manager, this role will serve as the key point of contact for Contract Management while also taking responsibility for overseeing and optimising processes across both the change management and contract management functions.

What you'll be doing

You'll play a key role in providing expert guidance on contract frameworks, policies, and standards, enabling improved performance, compliance, and efficiency across all contract-related activities.

The role also contributes to the evolution of the Centre of Excellence by embedding standardised processes, leveraging insights and data to inform decision-making, and strengthening organisational capability in contract and supplier management.

Responsibilities include but are not limited to:

• Establish and maintain contract management frameworks, policies, and standards to drive consistency across the organisation. Ensuring compliance with internal governance, legal, and regulatory requirements.
• Lead the end-to-end management of contracts drafting of service description and service level, negotiation, execution, performance monitoring, and renewal/termination.
• Ensure contracts are structured to optimise commercial outcomes and minimise risk and drive value through effective negotiation, cost control, and performance management.
• Partner with internal stakeholders (e.g., procurement, legal, finance, operations) to provide expert contract guidance and support business objectives.
• Track contract performance against agreed KPIs and SLAs, providing reporting and insights to support decision-making and continuous improvement.
• Oversee and coordinate processes within the Centre of Excellence to ensure governance controls, and operational requirements are fully in place prior to implementation.

What you'll bring

• Proven record of successfully working independently with minimal direction to deliver business results on time with a high quality of accuracy, consistency, and attention to the details essential
• Demonstrated negotiation skills with the ability to secure favourable outcomes.
• Strong analytical and problem-solving capabilities.
• Ability to influence and engage stakeholders at all levels.
• Excellent communication and interpersonal skills.
• Experience implementing or working within governance frameworks and standardised processes.
• Strong attention to detail and ability to ensure compliance.

Minimum Criteria

• Strong Commercial & Risk Awareness
• Stakeholder Engagement & Influencing Skills
• Governance & Process Expertise
• Analytical & Communication Skills
• Experience in Change Delivery oversight

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.