Responsable Service (H/F)

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Role Overview

The Manager Services role is responsible for leading regional service operations under Long‑Term Service Agreements (LTSA), ensuring safe, compliant, and high‑performing Battery Energy Storage System (BESS) assets across multiple countries.

In this role, you will lead a team of Service O&M Supervisors, oversee subcontractors and warranty obligations, and ensure consistent execution of service activities aligned with contractual, safety, and commercial requirements. You will act as a key customer interface, drive regional performance against agreed service metrics, and collaborate closely with internal and external stakeholders to ensure smooth project handovers, operational readiness, and continuous improvement across the service portfolio.

Key Responsibilities

• Lead, coach, and develop Service O&M Supervisors, ensuring safe, consistent, and high‑quality service execution across all sites.
• Own the execution of LTSAs, ensuring contractual scope, performance obligations, and commercial alignment across the regional portfolio.
• Act as the primary customer interface for service operations, managing relationships, expectations, and escalations to ensure high levels of customer satisfaction.
• Drive regional service performance against agreed KPIs, including system availability, safety metrics, and effective use of digital and AI‑enabled service tools, ensuring robust root cause analysis for major or recurring issues.
• Plan regional operations by allocating resources, balancing workloads (including through team rotation during weekend, holidays), and coordinating service activities to drive operational efficiency.
• Manage customer and OEM warranty obligations, including claims, extensions, and resolution of complex warranty‑related topics.
• Lead subcontractor selection and onboarding, supporting RFQs, proposal evaluations, and contract negotiations.
• Oversee subcontractor performance across the region, ensuring compliance with contracts, SLAs, KPIs, and safety requirements.
• Ensure compliance with local regulations, safety standards, and operational requirements across all countries of operation, proactively identifying and addressing gaps.
• Take commercial ownership of service delivery, ensuring additional works are correctly quoted, billed, and collected, while supporting upsell opportunities.
• Address complex customer and subcontractor issues by applying LTSA and O&M contract clauses and proactively closing contractual ambiguities.
• Collaborate with Delivery, Sales, OEMs, and customers to ensure smooth project handovers and operational readiness at the start of commercial operation.
• Support the Services Director in implementing regional service strategy, cost control, and continuous improvement initiatives.
• Ensure timely escalation, prioritisation, and resolution of operational issues through internal ticketing and incident‑management tools.

Required Qualifications & Experience

• Bachelor's degree with a minimum of 7 years of relevant experience, or a Master's degree with at least 5 years of relevant experience.
• Proven experience leading service, operations, or O&M teams in a regional or multi‑site environment.
• Experience managing LTSAs, O&M contracts, or long‑term service agreements for complex assets.
• Strong commercial and financial understanding, including cost control, warranty management, and contractual alignment.
• Excellent communication and stakeholder management skills, including customer‑facing leadership.
• Fluency in English.
• Valid driver's licence and willingness to travel regionally as required.

Additional Skills

• Experience with Battery Energy Storage Systems, renewable energy assets, or complex industrial systems.
• Familiarity with CMMS, ticketing systems, or digital service platforms.
• Experience managing subcontractors and OEM interfaces across multiple countries.
• Strong negotiation skills and experience handling complex contractual topics or disputes.
• Safety or technical certifications relevant to energy or industrial service environments.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.