Performance Engineer

The Goldwind Brazil team has an immediate vacancy for Performance Engineer, at the São Paulo - SP unit. This is an excellent opportunity to support business growth at Goldwind!

Position Assignments

• Execute day-to-day application maintenance, processing and user support;
• Responsible for responding to support cases from internal customers;
• Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate to technical support team appropriately;
• Support internal customer communication during critical events and lead retrospective meetings;
• Support internal customer satisfaction by improving support team quality and knowledge;
• Support root cause investigation implementing any learnings or improvement opportunities;
• Drive projects that improve customer experience, application process or performance with guidance;
• Proactive plan for upcoming changes;
• Collaborate with cross functional stakeholders;
• Ensure support team readiness and availability;
• Investigate the possibilities of automation for self-service of end user support;
• CMS monitoring, frequent failures, early warning monitoring, data analysis and escalating appropriately;
• Monthly technical report preparation and action dispatch;
• Power curve monitoring; Software Program upgrade and O&M Technical retrofit support

Requirements

1. Bachelor's degree in electrical/mechanical/automation/project management;
2. Technical experience for wind farms;
3. Vibration, mechanical and electrical knowledge;
4. Experience in cross-border and cross-cultural communication;
5. Experience as an engineer;
6. Project management experience;
7. English and Spanish advanced;