Technical Support Technician

Job Description

The Technical Support Technician provides technical support and improves processes in the manufacturing of wind turbine blades.

This is not an IT Help Desk Role. Looking for manufacturing and production equipment background!

Responsibilities

• Owner of Technical Support processes within assigned production area
• Ensure that production processes may be conducted safely
• Work closely with Production staff to ensure that the production plan is met
• Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
• Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
• Lead and co-facilitator of process improvement projects
• Lead technology transfer projects, new process introduction, and production capacity expansions
• Update and audit Bill of Material for assigned process area
• Responsible for creation, validation, and maintenance of Production Work Instructions
• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Provide technical support to the factory's production and logistics functions concerning product documentation
• Interface with all levels of management and employees to gather information and provide guidance for implementation
• Synthesize complex or diverse information; Collect and research data
• Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
• Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
• Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
• Manage Site Specific instruction for the factory.
• All other duties as assigned

Qualifications/Competencies

• Associate degree (AA) or equivalent from two-year college or technical school
• 4 years of manufacturing experience and/or training; or equivalent combination of education and experience.
• Minimum 2 years' experience in technical support technician
• Experience composing work instructions
• Experience formulating and processing engineering change requests
• Preferred - understanding of 'lean' principles
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

What we offer

We offer a position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. Among the many amenities we offer:

• Great benefits coverage that includes dental and vision.
• Generous Paid Time Off (PTO) policies.
• Great 401(k) plan (with employer match).
• Tuition assistance.
• Global bonus

Available Shifts

• Friday - Sunday from 6 am - 6:30 pm ($3/hour differential)
• Friday - Sunday from 6 pm - 6:30am ($6/hour differential)

Pay Range: $25 - $30 per hour.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement

At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.