Client Advisor

We're looking for a new colleague who'd like to join our electric adventure! Can you help us?

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

What your day would look like

As Zaptec rapidly continues to grow and the demand for our chargers increases, we are now looking for a Client Advisor to join our team and support our customers with the installation and use of our chargers.

In this role, we believe some of your tasks will be to:

• Handling incoming and outgoing customer inquiries.
• Building and maintaining customer relationships.
• Providing online and offline customer onboarding.
• Performing ad-hoc tasks that arise within the technical support team.
• Contributing to the key objectives (KPIs).

At Zaptec, we promote autonomy, creativity, and development, as well as the opportunity to have a strong impact. After a work-day we encourage you to go home and relax. Be with friends and family or do your hobbies. It's healthy.

Is this you?

To thrive as our new Client Advisor, we believe you have a genuine interest in the customer support field and understand what will give our customers a positive experience. We also believe that you enjoy taking initiative and are comfortable in social settings both on the phone and in person.

Some personal skills we value

• Being autonomous comes naturally to you
• Technically interested
• Your communication is on point
• You take pride in ensuring customers have a positive experience

As for the skills required for this job

• Experience working in a customer-facing role
• Fluent in English and Norwegian, both oral and written
• Experience with using CRM/ERP systems is a bonus
• Technical understanding will be a plus

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes. 🤡

Perks & benefits

• We trust you do your job, flex your own day
• We'll provide the hardware you need
• Career growth & competence development
• Pick your favourite Zaptec gear - it's on us.
• We got your back in regards to insurance and pensions
• Take part in our yearly bonus scheme
• Don't forget social events

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

Apply for new adventures

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.