
Customer Experience Specialist
PosiGen
Bedrijfsoverzicht
PosiGen
St. Rose, LA, Verenigde Staten
2011
Businessmodel
Hernieuwbare energie
Installatie van zonne-energiesystemen voor woningen
Verkoop en installatie van zonnepanelen, financieringsopties voor klanten
Locaties & Geografie
Verenigde Staten, met een focus op de zuidelijke staten zoals Louisiana, Texas, en Florida
Bedrijfscultuur
Hun missie is om duurzame energie toegankelijk te maken voor iedereen, met een focus op gemeenschappen met een laag inkomen.
Een inclusieve en ondersteunende werkomgeving die diversiteit waardeert.
Ze bieden training en ontwikkelingsprogramma's aan om medewerkers te helpen groeien in hun rol.
Activiteiten & Projecten
PosiGen is momenteel betrokken bij verschillende zonne-energieprojecten in de zuidelijke Verenigde Staten.
Ze hebben innovatieve financieringsmodellen ontwikkeld om zonne-energie toegankelijker te maken.
PosiGen implementeert duurzame praktijken in hun bedrijfsvoering en projecten.
Carrièremogelijkheden
Typische vacatures zijn onder andere zonne-energie-installateurs, verkoopvertegenwoordigers en projectmanagers.
Ze bieden competitieve salarissen, gezondheidsvoordelen en mogelijkheden voor professionele ontwikkeling.
Contactinformatie
Laatst bijgewerkt op 2025-04-15 | Meld een probleem
Job Description
As a Customer Experience Specialist, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.
Essential Job Functions
- Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
- Receive incoming and outbound calls to customers.
- Comply with regulatory and Company policies at all times.
- Deliver a consistent and professional level of service at all times.
- Achieve set revenue targets and call objectives.
- Handle each call promptly and accurately, updating records accordingly.
- Input customer-related data accurately and efficiently.
- Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
- Explain the terms of the lease as appropriate.
- Complete any administrative tasks as required for the efficient running of the department.
- Follow strict company policies and procedures at all times, ensuring that all requirements are met.
- Additional duties are required as needed.
Competencies
- Able to work independently and prioritize workload.
- Persuasive, persistent, and self-motivated.
- Able to show empathy, assertiveness, tact, and resilience.
- Can relate to people from a variety of different backgrounds.
- Ability to handle 30+ inbound/outbound phone calls and emails daily.
- Ability to accurately type 45 words/minute.
- Ability to adapt to a fast-paced, changing environment.
- Ability to communicate effectively over the phone and email.
Core Competencies
- Commitment to Excellence – Identify what needs to be accomplished and take action to achieve a standard of excellence beyond job expectations.
- Corporate Values – Understand, embrace, and integrate PosiGen’s corporate values into everyday duties and responsibilities.
- Customer Service - Identify and respond to current and future needs by providing excellent service to internal customers (employees)
- Safety and Security – Promote a safe work environment for employees
- Teamwork – Resourceful team player who builds, strengthens, and maintains collaborative relationships with others inside or outside the organization
Education/Experience
- Two years of customer service experience
- Salesforce experience is a plus
- Bilingual in Spanish preferred
- Proficiency with Google Workspace is preferred
- Excellent written and verbal communication skills required
- Excellent customer service experience and skills are required
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
- Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify the Office of Human Resources.
Base Salary
$19 - $22 USD
Over de rol
22 mei 2025
Voltijd
Bedrijf
22 mei 2025
Ter plaatse
USD 19–22 hourly
- New Orleans, Louisiana, Verenigde Staten
Two years of customer service experience
UTC-05:00
Nu solliciteren
Vacature verlopen?Laat PosiGen weten dat je deze baan op Rejobs hebt gevonden. Dit zal ons helpen groeien en meer mensen aan het werk zetten in hernieuwbare energie!
Hoe je verbonden bent
Bekijk je connectiesBekijk je contacten bij PosiGen op LinkedIn om je netwerk te gebruiken bij het solliciteren naar deze functie.
Vergelijkbare banen in de buurt van New Orleans, Louisiana, Verenigde Staten
Deel met vrienden
De inzet is hoog en de tijd van praten is voorbij. Nu is het tijd voor actie. Help een vriend om de verschuiving naar een duurzame toekomst te versnellen.
Deel deze baan - Customer Experience Specialist - met je vrienden, en help hen een carrière te vinden om trots op te zijn.