Technical Support & Sales Backoffice

Job Description

Electrify the future by making everyday operations seamless for our customers and partners.

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

What your day would look like

You'll play a key role in keeping our Swiss operations running smoothly, connecting customers, partners, and internal teams across Zaptec.

From our office, you'll support customers and partners with both technical and administrative needs, working closely with colleagues in sales, logistics, support, and finance to ensure everything is handled efficiently and to a high standard.

You'll be in daily contact with professionals across the construction and energy sectors, from electricians and property managers to energy providers, and know how to adapt your communication to each of them.

Some days, you'll be answering questions and solving challenges. Other days, you'll be preparing offers, processing orders, or configuring charging solutions. No two days are quite the same, and that's exactly what makes the role exciting.

What your role might include

• Supporting technical and administrative enquiries, ensuring timely and high-quality responses.
• Processing orders from our webshop and incoming requests.
• Preparing technically sound and tailored quotations, and supporting the sales team.
• Managing and following up on cases in our ticketing system.
• Supporting with invoicing and finance-related administrative tasks.

Is this you?

You enjoy being the go-to person, someone who creates structure, solves problems, and keeps things moving.

You're comfortable in a technical environment, and just as confident communicating with customers. You're curious, proactive, and motivated by finding solutions that truly help people.

You thrive in a hands-on role with variety, where you can take ownership and make a real impact on both customer experience and internal collaboration.

Some personal skills we value

• You are reliable and structured, with strong attention to detail.
• You are proactive and take ownership of your work.
• You are a natural problem-solver who enjoys helping others.
• You are a team player who values trust and collaboration.
• You communicate clearly and adapt easily to different stakeholders.

As for the skills required for this job

• A technical background (ideally as an electrician), combined with commercial understanding.
• At least 2 years of experience in an electro-technical or similar environment.
• Fluent in Swiss German and French, with strong written and spoken German.
• Everyday English skills are required, and if you also speak Italian, that's a big bonus.

Say 👋🏼 to your inner circle of colleagues

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

Perks & benefits

We trust you do your job, flex your own day
We'll provide the hardware you need
Career growth & competence development
Pick your favourite Zaptec gear - it's on us.
We got your back in regards to insurance and pensions
Take part in our yearly bonus scheme
Don't forget social events

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

Apply for new adventures

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.