Product Owner

Job Description

As Product Owner within our Customer Experience team, you will have complete ownership of a digital product which includes its backlog and value. Responsibilities will include owning the end-to-end product management process from discovery to delivery, leading the workstream, delivering product related business KPI's, and lead analysis of business cases related to product initiatives.

What you'll be doing

• Leading the product work stream, ensuring that a clear and robust structure is in place, the Product Owner will contribute and work towards the product strategy and vision, contributing to the "digital first" mission statement
• Ensuring that all product strategies and associated activities are aligned with overall strategic objectives
• Interpretation of user research, quantitative and qualitative data to make informed product decisions, distinguishing between user needs and user wants
• Creation of product and service roadmaps, working closely with the Lead Engineer, Product Designer and Senior Product Owner. Use of product descriptions and iterative delivery plans to assign priorities and make informed decisions
• Bringing together views and input from a wide range of internal and external contributors, such as senior Stakeholders, Developers and User Researchers on product vision, definition and delivery approach
• Responsibility for the product management lifecycle
• Keeping abreast of user habits, preferences, behaviours and the latest technology
• Deputising for the Senior Product Owner

What you'll bring

• Degree or equivalent in a Business, Accounting or IT discipline
• A practitioner of agile working methods with practical experience working in an agile delivery environment
• Strong track record of the successful delivery and management of high-quality digital products/services
• Ability to work at both strategic and tactical levels, from high-level vision, roadmap and service strategy to day-to-day delivery of individual features and stories
• Strong data interpretation skills and ability to set, manage and monitor service metrics and key performance indicators
• Understanding of digital landscape/technologies and a clear passion for digital technologies and their potential within ScottishPower
• Ability to work across business boundaries, both within the Digital Team in ScottishPower Energy Retail but also across ScottishPower Systems UK, IOC Spain, Iberdrola Digital and Digital peers across the wider Iberdrola Group

Minimum Criteria

• Educated to degree level or equivalent experience
• Delivery experience within a commercial digital environment
• Stakeholder Management and Leadership skills
• Strong commercial awareness with understanding of commercial impact and opportunities of online/self-serve customer service, marketing and sales
• Awareness of Regulatory environment

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.