Lead - Customer Claims

Join KK Wind Solutions in Szczecin as a Customer Claims Specialist. This role focuses on managing customer claims, enhancing component quality, and collaborating across departments. Enjoy a positive work environment and opportunities for personal and professional growth. Become a Customer Claims Specialist with KK Wind Solutions in Szczecin, Poland. This role is essential for managing customer claims, prioritizing escalations, and improving component quality through collaboration with various departments. You will lead negotiations and build strong customer relationships while working in a supportive environment that fosters innovation and personal growth.

KK Wind Solutions Szczecin, Poland On-site Full Time UTC+01:00

KK Wind Solutions

Company Overview

Name

KK Wind Solutions

Headquarters

Ikast, Denmark

Year Founded

2003

Business Model

Sector

Renewable Energy

Core Activities

KK Wind Solutions specializes in providing solutions for the wind energy sector, including service, maintenance, and optimization of wind turbines.

Revenue Streams

Revenue is generated through service contracts, maintenance agreements, and consultancy services in the wind energy industry.

Locations & Geography

Global Presence

KK Wind Solutions operates in several countries, including Denmark, Germany, the Netherlands, the United Kingdom, and the United States.

Company Culture

Mission & Values

Their mission is to deliver high-quality solutions that enhance the performance and reliability of wind turbines, contributing to a sustainable future.

Work Environment

They promote a collaborative and innovative work environment, encouraging employees to share ideas and contribute to projects.

Employee Development

KK Wind Solutions invests in employee development through training programs and opportunities for professional growth.

Activities & Projects

Current Projects

They are currently involved in several projects aimed at optimizing the efficiency of existing wind farms and developing new technologies for wind energy.

Innovations

Recent innovations include advancements in turbine maintenance technology and predictive analytics for performance monitoring.

Sustainability Practices

KK Wind Solutions is committed to sustainability, focusing on reducing the environmental impact of their operations and promoting renewable energy.

Career Opportunities

Job Openings

Typical job openings at KK Wind Solutions include roles in engineering, project management, and field service.

Benefits & Perks

They offer competitive salaries, health benefits, and opportunities for professional development.

Contact Information

Social Media

Careers Page

Careers at KK Wind Solutions

Last updated on 2025-03-27 | Report an issue

Job Description

KK Wind Solutions is seeking a Customer Claims Specialist to strengthen our global NCR (Non-Conformance Report) handling system. This role is pivotal in ensuring timely escalation of customer cases and enhancing the quality of claim-affected components through strong internal collaboration.

Responsibilities

Prioritise and escalate customer claims based on impact and urgency
Act as the main contact for NCR and repair handling for assigned customers
Strengthen global NCR processes and improve component quality
Collaborate across departments: purchasing, warehouse, production, sales, and quality
Lead negotiations and build strong customer relationships
Communicate effectively across all levels of the organisation
Demonstrate commercial and financial awareness
Take ownership of claim resolution and drive continuous improvement

Our requirements

Bachelor's degree in Mechanical, Electrical, or related field
Minimum 3 years of experience in customer claims or similar role
Strong communication and negotiation skills
Problem-solving mindset and decision-making ability
Fluent English (negotiation level)
Ability to work in a fast-paced, global environment

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Emilia Łukaszewicz +48 784 - 415-376