Head of IT Global Demand & Customer Centricity Management (m/f/d)

Join Nordex as Head of IT Global Demand & Customer Centricity Management in Madrid or Hamburg. Lead IT demand management, supervise a multidisciplinary team, and enhance customer orientation. Enjoy a role that fosters collaboration and continuous improvement while making a sustainable impact. Become the Head of IT Global Demand & Customer Centricity Management at Nordex, located in Madrid, Spain, or Hamburg, Germany. In this role, you will lead IT demand management through the BITCO process, supervise a diverse team, and ensure effective customer orientation. Develop strategies to improve efficiency and foster a collaborative environment. Enjoy the opportunity to contribute to sustainability while working in a multicultural setting.

Nordex Madrid, Spain Hamburg, Germany Flexible Full Time UTC+01:00 — UTC+01:00

Nordex

Company Overview

Name

Nordex

Headquarters

Hamburg, Germany

Year Founded

1985

Business Model

Sector

Renewable Energy

Core Activities

Nordex specializes in the development, manufacturing, and installation of wind turbines. They focus on providing sustainable energy solutions to meet the growing demand for renewable energy worldwide.

Revenue Streams

The company generates revenue primarily through the sale of wind turbines and related services, including maintenance and support for their installed systems.

Locations & Geography

Global Presence

Nordex operates in multiple countries, with a significant presence in Germany, Spain, the United States, Mexico, and Brazil. Their global operations enable them to cater to diverse markets and contribute to the expansion of renewable energy.

Company Culture

Mission & Values

Their mission is to provide innovative and sustainable energy solutions that contribute to a cleaner environment. They value teamwork, integrity, and a commitment to excellence in all their operations.

Work Environment

Nordex fosters a collaborative and inclusive work environment where employees are encouraged to share ideas and contribute to projects. They prioritize safety and well-being, ensuring a supportive atmosphere for all staff.

Employee Development

The company invests in employee development through training programs and career advancement opportunities. They believe in nurturing talent and equipping their workforce with the skills needed to excel in the renewable energy sector.

Activities & Projects

Current Projects

Nordex is currently involved in several large-scale wind farm projects across Europe and the Americas. These projects aim to enhance the capacity for renewable energy generation and support local energy needs.

Innovations

The company is committed to innovation, focusing on developing more efficient wind turbine technologies. Their latest models incorporate advanced aerodynamics and smart technology to optimize energy production.

Sustainability Practices

Nordex implements sustainability practices throughout their operations, including reducing carbon emissions and promoting the use of recyclable materials in their products. They are dedicated to minimizing their environmental impact while maximizing energy output.

Career Opportunities

Job Openings

Typical job openings at Nordex include positions in engineering, project management, and sales. They seek individuals who are passionate about renewable energy and eager to contribute to innovative projects.

Benefits & Perks

Employees at Nordex enjoy a range of benefits, including competitive salaries, health insurance, and opportunities for professional development. The company also promotes work-life balance through flexible working arrangements.

Contact Information

Social Media

Homepage

nordex-online.com

Careers Page

Careers at Nordex

Last updated on 2025-05-19 | Report an issue

Job Description

Lead IT demand management of through the BITCO process (Process of managing, prioritizing, and selecting demand along with functions).
Direct and supervise the team in managing demands from various internal clients.
Ensure effective customer orientation by understanding and meeting their needs.
Coordinate a multidisciplinary team with different locations and diverse internal clients.
Develop and implement strategies to improve efficiency and quality in demand management.
Foster a collaborative work environment and continuous improvement.
Establish and maintain strong relationships with internal clients and other IT teams.
Follow the principles of prioritizing standard IT services over new services.

Your Profile

Master's degree in information technology, computer, economic Science, or comparable qualifications.
Certification in ITIL or COBIT.
Certification in Prince 2 or PMP will be considered.
Experience: IT Demand management, PMO management, IT process/frameworks management and managing international team.
English C1.
Excellent verbal and written communication skills.
Ability to actively listen and persuade with strong arguments.
Previous experience in leading multidisciplinary teams.
Customer-oriented with a focus on continuous improvement.
People skills and ability to work in a multicultural environment.
Academic background in IT, business management, or related fields.
Ability to manage stress and remain calm in challenging situations.
A person who is open to change and capable of leading change.
Good organization and effective process implementation and management skills.
Availability to travel.

Your Benefits

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.