Head of IT Global Demand & Customer Centricity Management (m/f/d)
Nordex
Company Overview
Nordex SE
Hamburg, Germany
1985
Over 10,900 employees worldwide (Source: linkedin.com). Revenue of over 5.7 billion euros in 2023 (Source: renewable-energy-industry.com).
What They Do
Nordex focuses exclusively on onshore wind turbines in the 4 to 6 MW+ class. The company develops, manufactures, installs, and maintains these turbines through integrated processes that include design, precision engineering, rotor blade and tower production, logistics, turnkey installation, and complete lifecycle maintenance (Source: windindustry-in-germany.com). The core platform Delta4000, introduced in 2017 with the N149/4.X, offers flexible power ratings (4-6 MW) and rotor diameters of up to 175 meters. This platform is optimized for various wind conditions and extreme climates (Source: nordex-online.com). The products cater to various customer segments, including utilities, independent power producers, and community wind projects, providing tailored solutions for site-restricted or grid-limited locations with lifespans of up to 35 years.
Projects & Track Record
In Germany, Nordex has commissioned 8,653 MW of onshore wind power plants, with 4,946 MW under construction, including the first wind farm in Hamburg featuring N27/150 turbines that have been operational for over 32 years (Source: nordex-online.com). A prototype of the N175/6.X on a 179 m high hybrid tower in Santow, Mecklenburg-Vorpommern, is in pre-series, with installation scheduled for September 2025 and commissioning between October 2025 and January 2026 (Source: nordex-online.com). Globally, Nordex supplies over 52 GW of installed turbines in 85% of markets outside China, with about 1 GW in Canada, including the N163/5.X, N163/6.X, and N175/6.X cold climate models (Source: windindustry-in-germany.com). Key customers include Bürgerwind Hollich GmbH & Co. KG and Energieversorgung Mittelrhein (evm), who engage in long-term partnerships for turnkey projects and maintenance.
Recent Developments
In the past two years, Nordex secured significant contracts in Germany, including 107 MW repowering in North Rhine-Westphalia for Bürgerwind Hollich with 12 N163/6.X on 164 m high hybrid towers (Source: renewable-energy-industry.com). Additional contracts include 21 MW from BMR energy solutions for the "Heinz" site and 77 MW for the Schneifelhöhe wind farm (Source: renewable-energy-industry.com). Milestones include the commissioning of 2,202.2 MW in Germany in the first half of 2025 and the launch of series production of hybrid towers in April 2025 (Source: nordex-online.com). The merger with Acciona Windpower in 2016 remains a key expansion, with no further acquisitions or funding rounds mentioned in the latest sources.
Working There
Nordex employs over 10,900 people in various fields, including development, production, project management, installation, logistics, sales, and service (Source: nordex-online.com). The company culture emphasizes decentralized regional operations for customer proximity and continuous training for technicians to global standards. Training is provided through the Nordex Academy, which includes GWO certifications and practical training on Delta4000 simulators (Source: nordex-online.com). Hiring occurs at the locations in Hamburg and Rostock as well as in production facilities in several countries, with increasing demand for installation and service technicians in North Rhine-Westphalia and Rhineland-Palatinate (Source: renewable-energy-industry.com).
Contact
Last updated on 2025-12-26 | Report an issue
Job Description
- Lead IT demand management of through the BITCO process (Process of managing, prioritizing, and selecting demand along with functions).
- Direct and supervise the team in managing demands from various internal clients.
- Ensure effective customer orientation by understanding and meeting their needs.
- Coordinate a multidisciplinary team with different locations and diverse internal clients.
- Develop and implement strategies to improve efficiency and quality in demand management.
- Foster a collaborative work environment and continuous improvement.
- Establish and maintain strong relationships with internal clients and other IT teams.
- Follow the principles of prioritizing standard IT services over new services.
Your Profile
- Master's degree in information technology, computer, economic Science, or comparable qualifications.
- Certification in ITIL or COBIT.
- Certification in Prince 2 or PMP will be considered.
- Experience: IT Demand management, PMO management, IT process/frameworks management and managing international team.
- English C1.
- Excellent verbal and written communication skills.
- Ability to actively listen and persuade with strong arguments.
- Previous experience in leading multidisciplinary teams.
- Customer-oriented with a focus on continuous improvement.
- People skills and ability to work in a multicultural environment.
- Academic background in IT, business management, or related fields.
- Ability to manage stress and remain calm in challenging situations.
- A person who is open to change and capable of leading change.
- Good organization and effective process implementation and management skills.
- Availability to travel.
Your Benefits
In addition to the opportunity to make our world a little more sustainable, we offer you:
*Some offers may vary by location
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
Get Job Alerts
Get job alerts for opportunities in Hamburg, Germany
About the role
December 5, 2025
Full Time
Company
January 13, 2026
Flexible
- Hamburg, Germany
- Madrid, Spain
Senior level
UTC+01:00 — UTC+01:00
Apply now
Job expired?Please let Nordex know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at Nordex on LinkedIn to leverage your network in applying for this position.
