Head of IT Global Demand & Customer Centricity Management (m/f/d)

Join Nordex as Head of IT Global Demand & Customer Centricity Management in Madrid or Hamburg. Lead IT demand management, supervise a multidisciplinary team, and enhance customer orientation. Enjoy a role that fosters collaboration and continuous improvement while making a sustainable impact. Become the Head of IT Global Demand & Customer Centricity Management at Nordex, located in Madrid, Spain, or Hamburg, Germany. In this role, you will lead IT demand management through the BITCO process, supervise a diverse team, and ensure effective customer orientation. Develop strategies to improve efficiency and foster a collaborative environment. Enjoy the opportunity to contribute to sustainability while working in a multicultural setting.

Nordex Hamburg, Germany Madrid, Spain Flexible Full Time UTC+01:00 — UTC+01:00

Nordex

Company Overview

Name

Nordex SE

Headquarters

Hamburg, Germany

Founded

May 24, 1985 (source: nordex-online.com)

Size

Over 10,900 employees worldwide as of 2025, with sales exceeding 5.7 billion euros in 2022 (source: nordex-online.com)

What They Do

Nordex SE specializes in the development, manufacturing, installation, and servicing of onshore wind turbines, focusing on models in the 3 to 6 MW+ class. Their product lineup includes the Delta4000 platform series, featuring turbines like the N149/4.X-5.X and N163/5.X-6.X, which are designed for various wind conditions and site constraints. These turbines are equipped with flexible power ratings and rotor sizes, and they can be adapted for extreme climates and limited space. Nordex also offers comprehensive lifecycle services, including maintenance and digital monitoring, supported by 380 service points in 30 countries (source: nordex-online.com).

Projects & Track Record

Nordex has a significant track record with over 52 GW of turbines installed globally. Notable projects include a 107 MW repowering in North Rhine-Westphalia and the 77 MW Schneifelhöhe wind farm in Rhineland-Palatinate. They have also completed a 123 MW project across three sites for DenkerWulf. These projects highlight Nordex's capability to deliver large-scale wind energy solutions and their strong presence in the German market, where they hold a 32% market share (source: renewable-energy-industry.com).

Recent Developments

In recent years, Nordex has secured several significant contracts, including a 107 MW project in North Rhine-Westphalia and a 77 MW project in Schneifelhöhe. They have also launched the series production of N175/6.X hybrid tower components. These developments underscore Nordex's ongoing innovation and expansion in the wind energy sector, particularly in Germany where they have achieved market leadership (source: nordex-online.com).

Working There

Nordex employs over 10,900 people globally, offering roles in engineering, project management, and service. They have training academies, including a 27,000 sq ft facility in North America, to ensure high standards in technician training. The company emphasizes a culture of safety, quality, and customer-focused service, with operations supported by a global network of service points and regional offices (source: nordex-online.com).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-25 | Report an issue

Job Description

Lead IT demand management of through the BITCO process (Process of managing, prioritizing, and selecting demand along with functions).
Direct and supervise the team in managing demands from various internal clients.
Ensure effective customer orientation by understanding and meeting their needs.
Coordinate a multidisciplinary team with different locations and diverse internal clients.
Develop and implement strategies to improve efficiency and quality in demand management.
Foster a collaborative work environment and continuous improvement.
Establish and maintain strong relationships with internal clients and other IT teams.
Follow the principles of prioritizing standard IT services over new services.

Your Profile

Master's degree in information technology, computer, economic Science, or comparable qualifications.
Certification in ITIL or COBIT.
Certification in Prince 2 or PMP will be considered.
Experience: IT Demand management, PMO management, IT process/frameworks management and managing international team.
English C1.
Excellent verbal and written communication skills.
Ability to actively listen and persuade with strong arguments.
Previous experience in leading multidisciplinary teams.
Customer-oriented with a focus on continuous improvement.
People skills and ability to work in a multicultural environment.
Academic background in IT, business management, or related fields.
Ability to manage stress and remain calm in challenging situations.
A person who is open to change and capable of leading change.
Good organization and effective process implementation and management skills.
Availability to travel.

Your Benefits

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.