Key Account Manager

Become a Key Account Manager with Good Energy in Chippenham, UK. Manage key customer relationships, lead a team of Account Managers, and drive operational efficiency. Enjoy hybrid working allowances, an annual development budget, and a generous bonus scheme. Join Good Energy as a Key Account Manager in Chippenham, UK, where you will oversee key customer accounts and lead a team of Account Managers. Your focus will be on building long-term relationships, ensuring operational efficiency, and driving customer retention. Enjoy benefits like a £500 work-from-home allowance, an annual development budget, and 25 days of holiday plus a birthday day off.

Good Energy Chippenham, United Kingdom Hybrid Full Time UTC+00:00

Good Energy

Company Overview

Name

Good Energy Group PLC

Headquarters

Chippenham, United Kingdom

Founded

1999

Size

Approximately 70 employees (source: goodenergy.co.uk). Revenue figures for 2023 are not disclosed, but the company previously served 72,250 electricity customers and 43,000 gas customers as of June 2016 (source: wikipedia.org).

What They Do

Good Energy is a pioneering British renewable energy company that focuses on decentralized energy solutions. The company supplies 100% renewable electricity to homes and businesses through long-term power purchase agreements with over 2,500 independent UK generators, ensuring that every customer unit is backed by equivalent renewable production (source: goodenergy.co.uk). Their services extend beyond energy retailing to include the administration of the UK's largest voluntary Feed-in Tariff (FIT) program, which supports over 180,000 microgenerators exporting power (source: goodenergy.co.uk). Additionally, Good Energy is involved in the installation of solar panels, home batteries, heat pumps, and EV charging infrastructure, catering to a growing market of residential and small business customers seeking sustainable energy solutions (source: goodenergy.co.uk). Their innovative platform, Piclo, launched in partnership with Open Utility, facilitates peer-to-peer renewable energy trading, further enhancing their commitment to decentralized energy (source: wikipedia.org). As the only B Corp certified home energy supplier in the UK, Good Energy stands out for its ethical sourcing and support for small-scale solar initiatives (source: bcorporation.net).

Projects & Track Record

Good Energy has a notable history of impactful projects in the renewable energy sector. One of their significant achievements includes the repowering of the Delabole wind farm in Cornwall in 2010, which was the UK's first commercial wind farm, originally established in 1991. This project was financed through an £11.8 million package, showcasing Good Energy's commitment to advancing renewable technologies (source: wikipedia.org). In 2014, the company invested £500,000 in Tidal Lagoon Power for the proposed Swansea Bay tidal scheme, although this project was later deemed unviable by the government in 2018 (source: wikipedia.org). Furthermore, Good Energy pioneered the UK's first homeowner solar export payment scheme in 2004, which significantly influenced the national FIT rollout in 2010, leading to the installation of 850,000 systems totaling 5 GW capacity by 2019 (source: goodenergy.co.uk). While the company has sold its wind and solar generation portfolio in 2022, it continues to source energy from over 2,000-2,500 distributed generators, maintaining a strong presence in the renewable energy landscape (source: wikipedia.org).

Recent Developments

In recent years, Good Energy has achieved significant milestones, including its B Corporation certification in July 2024, making it the only certified UK home energy supplier. This certification reflects the company's commitment to governance, ethics, and transparency, scoring 15.6 in these areas (source: bcorporation.net). The company celebrated its 25th anniversary in 2024, marking a quarter-century of contributions to the renewable energy sector, including administering over 180,000 FIT sites and expanding its installation services for solar panels, batteries, and heat pumps (source: goodenergy.co.uk). Additionally, on 27 January 2025, Good Energy announced an acquisition agreement with Dubai-based Esyasoft for £99.4 million, pending completion, which could further enhance its market position (source: wikipedia.org). The company has also been actively involved in discussions around policy shifts towards clean power by 2030, aligning its operations with national energy goals (source: wikipedia.org).

Working There

Good Energy offers a variety of roles focused on green careers, including positions in energy supply, customer service, installations (solar, batteries, heat pumps, EV charging), and FIT administration. The company emphasizes its commitment to tackling climate change and promotes a culture of purpose-driven work beyond profit (source: goodenergy.co.uk). Most hiring occurs at their headquarters in Chippenham, Wiltshire, with no other office locations specified for recruitment (source: wikipedia.org). Good Energy's culture is characterized by a focus on community engagement and transparency, as evidenced by their B Corp status, which includes mission-locked governance and a commitment to sustainability reporting (source: goodenergy.co.uk). While specific employee benefits are not detailed in public records, the company promotes a supportive environment for innovation and customer management tools (source: goodenergy.co.uk).

Contact

Website · Careers · LinkedIn

Last updated on 2025-12-26 | Report an issue

Job Description

As a Key Account Manager, you will have responsibility for delivering an exceptional service to our most strategically significant customers, with a key focus on operational efficiency and customer retention. You will be responsible for your own portfolio of key accounts, as well as leading a team of Account Managers who are each responsible for their own portfolio.

Responsibilities

Strategic relationship management: Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
Team leadership & coaching: Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
Portfolio health & performance: Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
Commercial growth & strategy: Align customer strategic goals with Good Energy's products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
Operational oversight: Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery.
Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.

What you'll need to succeed

You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high-level customer success. You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy's mission.

Essentials

Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long-lasting relationships.
Proven ability to role-model best practices, mentor colleagues, and drive team performance.
Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
A self-starter who excels at managing a complex portfolio while remaining a dedicated team player.
Confident traveling to meet key clients in person to strengthen partnerships.

Desirables

Experience in renewables, microgeneration, or operational roles within the energy sector.
Experience leading teams or processes through periods of growth or industry transition.

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.