Manager - Customer Service & Logistics (m/w/d)

Job Description

Are you a strategic, people-focused leader with a strong operational mindset and a passion for delivering an excellent customer experience? We are looking for a Manager - Customer Service & Logistics to lead our U.S. customer service, warehouse, and distribution operations while ensuring smooth intercompany order flows across our manufacturing sites in Denmark, Poland, and India.

In this role, you will ensure a consistently strong customer experience, reliable deliveries, and clear coordination across functions and countries. You will lead and develop teams, drive structure and performance, and thrive in a dynamic and evolving environment where priorities and volumes may change.

You will become part of a global organization where cross-functional and international collaboration is a natural part of everyday work, and where operating in line with global standards while supporting local execution is key. The position offers strong leadership responsibility, professional impact, and an attractive and competitive U.S. benefits package.

Highlights of the offer

• Type of work: Hybrid
• Role: Individual Contributor / Specialist
• Location: America/Carribean, USA, Lenexa

Responsibilities

• Lead, coach, and develop the Customer Service and Warehouse team in the U.S.
• Ensure high-quality customer service and consistent communication standards.
• Oversee end-to-end customer order handling, including intercompany orders to manufacturing sites in Denmark, Poland, and India.
• Coordinate order progress, shipment timelines, and delivery performance to ensure on-time, in-full deliveries.
• Work closely with warehouse and distribution partners to plan shipments, optimize inventory, and secure timely dispatch.
• Act as escalation point for complex customer, order, and logistics issues.
• Ensure compliance with internal procedures and external regulations related to logistics and distribution.
• Maintain accurate order, logistics, and master data in the ERP system (Microsoft D365 preferred).
• Monitor and follow up on KPIs related to customer service, logistics, warehouse, and distribution performance.
• Drive continuous improvement initiatives to increase efficiency, accuracy, and scalability.

Our requirements

• 5+ years of experience within customer service, logistics, supply chain, or order management.
• 2-3 years of people management experience, preferably in an international environment.
• Strong understanding of end-to-end order-to-cash, logistics, warehouse, and distribution processes.
• Solid experience working with ERP systems; Microsoft D365 is strongly preferred.
• Strong skills in Excel and good working knowledge of Outlook and Microsoft Teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a structured and hands-on mindset.
• High attention to detail combined with the ability to manage multiple priorities.
• Experience from an industrial or renewable energy environment is an advantage (wind industry preferred).
• Strong safety focus.

Do not meet all the requirements? No worries - if you bring strong leadership capabilities, a can-do attitude, and a passion for operations and continuous improvement, we would still like to hear from you!

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Aleksandra Drozd [email protected]
Nicolai Bach Bundgaard +45 5084 7059