Operations Manager

Job Description

The Operations Manager is responsible for driving day‑to‑day operational excellence across all Middle Market Systems functions. This role ensures cohesive execution of system operations, field activities, technical support, and data quality processes while maintaining high service performance, operational reliability, and continuous improvement across the organization. The Operations Manager champions process efficiency, effective cross‑functional coordination, and overall operational readiness.

In addition, this role oversees the operational planning and execution of new product deployments, ensuring team alignment, resource coordination, and successful implementation across field and system operations.

Key Responsibilities

• Lead and manage daily operational activities across all contracted workstreams to ensure delivery of agreed‑upon services and outcomes.
• Direct and support all operational functions-including RF Operations, Meter Operations, Technical Support, and Data Management-to meet corporate goals, organizational priorities, and evolving business needs.
• Partner closely with customers to set clear expectations, communicate performance, and maintain strong operational alignment.
• Identify, assess, and manage risks and issues impacting Landis+Gyr products, services, field performance, and operational reliability.
• Develop, implement, and monitor operational metrics that measure performance, productivity, service levels, and process effectiveness across each area of responsibility.
• Collaborate with Procurement and Supply Chain teams to ensure material availability, quality standards, and supplier performance meet operational requirements.
• Provide oversight to any remaining logistics‑related activities as needed, ensuring efficient coordination without compromising operational priorities.
• Manage vendor and subcontractor performance in alignment with contractual requirements and Statements of Work.
• Support new product introduction by coordinating readiness, operational integration, process updates, field deployment planning, and cross‑team alignment.
• Oversee system and network configuration activities to ensure customer‑specific requirements are implemented accurately and consistently.
• Provide operational oversight for inspection, quality validation, and sample testing to ensure incoming products meet corporate quality standards.
• Contribute to forecasting activities to ensure operational planning, resource allocation, revenue targets, and inventory sufficiency are properly supported.
• Lead internal teams including RF Operations, Meter Operations, Premium Support, and Data Management-to consistently meet customer SLAs and drive a high-quality operational experience.

Company Values

• Supports and adheres to Company's core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company's Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities

• Electronics manufacturing knowledge
• Lean Manufacturing
• Procurement
• Inventory Management
• Program and project management
• Personnel management
• Familiarity with Manufacturing Software Systems
• Excellent interpersonal, communication and presentation skills
• Operation of shipping equipment such as forklifts, pallet jacks, etc.
• Strong team player
• Valid driver's license
• Strong PC and software skills (Microsoft Office Suite); SAP, CRM a plus

Accountabilities

• Provide leadership, support, mentorship & training to staff, sets goals and expectations and measures performance against same.
• Demonstrated ability to lead people and get results through others.
• Ability to manage multiple priorities & meet timelines.
• Problem analysis and problem resolution-both at strategic and functional level
• Ability and willingness to travel (25%)

Education and Experience

• Bachelor's Degree in Business Administration, Economics, Engineering or related field
• 5+years in functional area or equivalent.

Working Conditions/Physical Requirements/Safety/PPE/OHSAS

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.

• Driving Status: Ability and willingness to travel (25%)

• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 25 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.

• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $98,122 - $142,088 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.